Highlights
1. Identify the main forces in an organization’s external environment and the challenges these forces present to managers.
2. Distinguish among planning, organizing, leading, and controlling, and explain how managers’ abilities to handle each one affect organizational performance.
3. Differentiate among the types and levels of management, and the responsibilities of managers at different levels in the organizational hierarchy.
4. Explain the importance of understanding the organizational environment for managerial success.
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