Internal Code: TV666
Case Study Assignment Help:
Task:
Objectives
To develop a proper performance management system and work out a process or system. To motivate our employees and delivery the recommendations for management team’s approval.
Purposes
To achieve on how a strong alignment from EVP towards the total rewards program and performance management, the reward strategy will be supported by financial funding to support all total rewards for successful result. To develop, design and execute performance management activities/system in order for employees who are looking into career development. With the performance management system and total rewards strategy. To identify the company issues in the company and implement the type of performance management system and how it linked to staff benefits. With the implementation, it should be able to attract talent and retain staff to reach high satisfaction.
Company Background
A global leader in cash technology solutions to provide solutions and services to the financial, retail, cash center and gaming industries.
Total Employees = 58 Sales SGD 20M
Business Analysis about current situation
Dissatisfaction of Technician from Year 1 to Year 3 and high turnover.
1. SG revenue 90%, but overall FY2016 revenue performance <80%
2. Total Rewards tied to Overall Revenue budget
3. Field technicians given only discretionary bonus 60% of target
4. Information system to be upgraded. (To discuss not to talk about information system?
5. Lack of Reward system