PMC115: Shopper’s Drug-Mart Case Study - Management Assignment Help

Assignment Task:

Task:

Part 1 - Case Problem Information
Shopper’s Drug-Mart (hereafter referred to as SDM) is a top ranked Canadian retail pharmacy, based in Toronto, Ontario, with more than 1300 stores nationwide, in all Canadian Provinces, and two territories, employing more than 26,000 people overall. The company has been very innovative in their business practices, and now they covertly considering even a newer concept – delivering prescriptions and store items by flying drones.

The concept is not new – a small firm named DroneDeliver in London, Ontario, (hereafter referred to as DD) announced the concept in 2017 and they are looking to develop a relationship with a lead drugstore to launch the concept into reality. SDM may be the big break they are looking for!

Mike the president of SDM wants to develop a pilot project to get something moving and see how it works. Mike will provide the funds and will oversee all aspect of this initiative. Mary is the project lead on the business operations side who will manage the project for SDM. Mike has made an agreement with the CEO and founder of DD, Kevin, to prototype this project in London Ontario, the home location for the DD organization where it developed the system.

Your Team, who works at SDM internal IT Department, has been assigned by the company’s CIO, to lead the project in terms of the information systems that will be needed to support the initiative. Phil is the project manager at DD, who will work with your team. Generally, from the IT perspective, the project will likely have to accomplish the following:
 

• Develop SDM online order entry system modification that will allow customers in London, Ontario, to register their willingness to have a drone, deliver their orders by means of online entry or smartphone entry. There will be significant restrictions on the approval of customers for this service, so there will be need for a segment of the system to allow SDM management approve the customer, send a confirmation to the customer, and so on.
•  Create reports for SDM’s management, regarding sales information, customer reactions, and key project performance indicators, as defined by senior management.
•  Create electronic messages for the customers through email, online notifications, or mobile alerts as the customer prefers.
•  Interface to the DD Corporation for its order entry, delivery confirmation and mobile application software. Ali is the point of contact on the information systems side with DD and will be overseeing the team on their side. A price for this customization is not yet determined, and the development of this proposal will be part of your project plan.
•  Develop security options for all systems that will safeguard the data as it is stored within your company, and also as it is exchanged with DD. You will work with SDM’s information security management team to achieve this, and Bill is the project lead on that team for this project.
•  You will need to identify basic requirements and then determine your team members from the list of people given in this document as you move towards final project planning.

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