Post Sale Contact With Clients Is Beneficial To The Clients - Management Assignment

Internal Code: MAS6503

Management Assignment:

1. Explain why post-sale contact with clients is beneficial to the clients/ customers, the selling organization and the salesperson who makes the contact. 2. What procedures should be followed if a product is found to be faulty or defective? 3. What procedures should be followed to collect feedback and how should feedback be used? 4. What should be done when confronted with a customer complaint? 5. What are loyalty programs and how can they be beneficial? 6. What legislation needs to be complied with?