Preparing a Service Level Agreement for a Particular HR Service - Management Assignment Help

Assignment Task:

Task:

Instructions to Student General Instructions:
The purpose of this assessment is to demonstrate your skill in preparing a Service Level Agreement for a particular HR service. You will demonstrate the ability to develop and evalaute effective and efficient HR service delivery models..
Read the entire assessment instructions that appear in this table, including the “Instructions to Students”, “Submission details” and the “Notes to student”.
You will need to read Chapter 1 “Managing Human Resources” in your textbook “Human Resource Management in Practice” and also do some additional reading and research to be able to answer the questions fully. There are learning materials available on Connect regarding the purpose, and development of, Service Level Agreements,
Read the Assessment task at the end of this document.
Your Service Level Agreement for Recruitment and Selections should be completed in the ‘HRM501 Assessment 3 Answer Sheet” which is available on the Assessment 3 page in Connect.
Please note that any written responses /documents must be saved in Microsoft Word format and submitted via Connect. PDF documents will not be accepted.
Information/Materials supplied:
This instruction document.

• An answer template which you will use as your submission must be saved in Microsoft Word format.
• The Coffeeville simulated worksite, this is located at the following link: http://coffeeville.simulations.australiantrainingproducts.com.au
• The learning materials supplied in Connect
• The supplementary resources supplied in Connect, including the researching, report writing and referencing guides.
• The utilisation of your textbook is recommended along with independent research of other sources.
• Assessment Criteria:
• To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge, at an acceptable industry standard.
• Provide well-written and well-structured service level agreement that demonstrate knowledge and understanding of the concepts underpinning the management of human resource service delivery.
• A detailed assessment criteria is located at the end of this document HYPERLINK l "AssessmentCriteria" here
• Number of Attempts:
• You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections/questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit the 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.
• Submission details Read this instruction document carefully. Utilise the Answer Template provided to complete and submit your work. All work is to be submitted in Microsoft Word format; PDF documents will not be accepted
• This assessment is due at the end of Week 8 - see the due date listed on Connect. Early submissions are welcome. Email your teacher if an extension is required.
• This assessment must be submitted via Connect, as follows:
• TAFE Queensland Learning Management System (Connect), go to https://connect.tafeqld.edu.au/d2l/loginUsername; 10 digit student number
• If you need to reset your password, go to https://passwordreset.tafeqld.edu.au/default.aspxInstructions for the Assessor Students can access any resources provided for the unit to complete the assessment task and can undertake further research as required, e.g. by accessing relevant websites such as the Fair Work Ombudsman.
• Assessors must familiarise themselves with the assessment matrix and competency requirements for these units. Students must correctly complete all elements of this assessment to be graded as being Proficient.
• Note to Student Please read the following guidance notes that relate to this assessment:
• Why am I doing this assessment? The purpose of this assessment is for you to demonstrate that you can plan and manage the delivery of human resource services.
• Where do I get the information I need? You will get some information from the textbook and the learning resources in Connect. However, you are also expected to do your own internet research. You should also ensure that you read the “HRM501 Useful Articles and Websites” document – this document contains some links that will greatly assist you in completing this assessment.
• Can I cut and paste ‘stuff’ from the internet? No, you cannot! It is important that when you are studying at the Diploma level, you are expected to demonstrate understanding by putting information into your own words. Please note, that your assessment submissions will be checked for originality through the TAFE Queensland ‘URKUND’ service which is a computerised text matching system that compares all of the words in your assessment against a global database of the internet, academic publications and previously submitted assessments.
• Can I trust information that I find on the internet? There is an enormous amount of information on the internet. Ideally, it should be from a reputable source. You should also check that any articles you find are talking about AUSTRALIAN legislation. Each country has its own legislation and practices governing these issues, and these can differ substantially from what occurs in Australia.
• Do I need to reference my work? No – not for this assessment
• Will my assessor look at a draft of this assessment? No, Please remember, that you have the opportunity to resubmit your assessment (after receiving feedback). If you need to make any changes and alterations, you will receive feedback and get the opportunity to resubmit.
• Assessment Task
• The Belcastrans were very impressed with your report on the importance of Human Resources to Coffeeville and your plans for the delivery of high-quality HR services.
• They have decided that they are going to outsource the recruitment of the staff permanently for the company on an ongoing basis to an external company. After a competitive tender process, they have decided to outsource all recruitment and selection to an external provider called “Quality Recruitment services (QRS). The CEO of QRS, Morgan Smith, is eager to get a Service Level Agreement in place as soon as possible so that QRS can start providing services to CoffeeVille.
• The Belcastrans have asked you to develop a Service Level Agreement (SLA) for the outsourced service.
• They have provided the following instructions for you:
• You are to use the SLA template they have provided to you - ‘HRM501 Assessment 3 Answer Sheet
• The template that they have provided gives you specific instructions on what issues need to be covered in each part of the agreement.
• The SLA is only to cover recruitment and selections – induction is not within the scope of this agreement.
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• Assessment criteria
• Does the assignment use correct grammar and spelling?
• Is the expression in the report of an appropriate standard for the intended audience?
• Does the SLA correctly and adequately describe the objectives of the SLA?
• Are the roles and responsibilities of all stakeholders (e.g. CEO, Human Resources, Managers, External Provider) described specifically and in detail in relation to the development and management of the SLA?
• Does the SLA correctly and adequately describe how and when the organisation is able to access the services of the external provider?
• Does the SLA adequately describe appropriate methods of consultation that will occur through development, implementation and evaluation?
• Does the report detail appropriate methods of communication that will occur concerning the implementation of the SLA?
• Does the SLA discuss how the organisation can ensure that key stakeholders have the required level of skills (i.e. any training requirements) in order to implement the SLA?
• Does the SLA detail correctly how issues of confidentiality and privacy will be dealt with by both the organisation and the external provider in relation to this agreement and incompliance with the correct legislation?
• Does the SLA correctly identify all the services to be provided by the external provider in consideration of strategic and operational requirements?
• Does the SLA correctly identify and adequately describe the performance standards on a time and quality dimension for all services?
• Does the SLA correctly identify and adequately describe how the services provided in this SLA will be both monitored and reported?
• Does the SLA correctly identify and adequately describe how problems, complaints and disputes will be addressed and resolved in a manner that allows for effective operation of the SLA and improvement of future services?
• Does the SLA adequately describe how the SLA will be reviewed and changes made as a result of the review?

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