Process Mapping and Analysis - Management Assessment Answer

Management Assessment Answer

Task Rationale

In any business, decisions need to be made regarding process design or resource provision and allocation to help improve factors such as process performance, process and product quality, customer satisfaction or resource allocation.

Today, businesses have access to process development and evaluation tools/software to help adopt the best BP practice, including process mapping (relationship and cross-functional maps and flow charts) and process analysis tools. In the lectures and workshops, we extensively discussed the development and uses of process maps including how these may be best used for identifying critical process measurement points. Once the measurement points are identified, appropriate process measures need to be applied.

Task Description –

For the fulfillment of this assignment, we will make use of the interviews provided below. From these interviews, we should first develop a Relationship Map followed by a Cross-Functional map.

Although the development of the process maps is done from the interviews, this should not prevent us from making process improvement suggestions or pointing out obvious omissions.

Once the maps have been developed critical process performance measurement points should be identified and appropriate measures put in place.

You are to hand in the following:

1) A relationship map complete with an analysis of what it describes, including omissions and proposed improvements. Recall that relationship maps identify the functions involved in executing a process. The input-output from functions and supplier-customer chains in the process.

2) A Cross-functional map complete with an analysis of what it describes, including omissions and proposed improvements. Recall the cross-functional maps can be used to identify the work done within each function, the sequence of steps that make up the work process and the inputs and outputs at each process step.

They can be used to:

a) Evaluate or establish alternative ways to organize your people to get the work done.

b) Quickly get up to speed on what your group, team, or department provides to the rest of

the organization and vice versa.

c) Identify improvement opportunities.

d) Evaluate, establish, or strengthen performance measures.

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