Programming Principles - IT Assignment Help

Assignment Task

SCENARIO
Client Requirements
The client would like a ticketing system prototype developed. The help desk ticketing system should handle tickets from internal customers only. Tickets are requests for assistance from the help desk by staff members of the company.
Tickets:

• There are two ways of submitting an internal ticket: either by providing staff ID, ticket creator name, contact email and the description of the issue or only by providing staff ID and the
• description of the issue
• If an internal ticket is submitted without ticket creator name and contact email specified, the system should automatically assign values for creator name and contact email as “Not
• specified”.
• Internal Tickets’ ticket number should be assigned automatically using the counter static field plus 2000.
• For your information, StaffID is made up of the employee’s name followed by the first letter of the employee’s surname.
• Responding to tickets:
• If the ticket’s description of the issue contains the words “Password Change”, the new password should be generated following the rule:
• The first two characters of the staffID, followed by the hexadecimal representation of the ticket number, followed by a hexadecimal representation of the first three characters of the timestamp.

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