Highlights
1. There are four specific types of quality costs. Clearly define and give an example of each quality cost category.
2. A lamp manufacturing company has incurred the following quality costs. Analyze how this company is doing on the basis of these costs. Creating a graph of the values may help you see trends. Values given are in the percentage of the total cost of the lamp.
3. Create a set of measures based on the Balanced Scorecard and the Lean Six Sigma Tools at Work feature Indicators or Measures of Performance for a fast-food restaurant.
4. What are the components of an effective project proposal?
5. What differentiates a Gantt chart from a PERT chart from a CPM?
6. A local bank is keeping track of the different reasons people phone the bank. Those answering the phones place a mark on their check sheet in the rows most representative of the customers’ questions. Given the following check sheet, make a Pareto diagram:
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