Recycle4Change (R4C) - Enabling a Sustainable Recycling System

Assignment Task

1. Introduction:

Recycle4Change (R4C) is a social enterprise initiative operating under Chance Creators and affiliated with the successful social enterprise "Fruit 2 Work" (F2W). R4C has partnered with TOMRA Cleanaway Victoria (TCV) to participate in the Victorian Government Container Deposit Scheme (CDS). They are operating two automated depots (AD), one launched in November 2023 and another opening soon. This initiative aims to establish a container recycling system in Victoria similar to the successful system in New South Wales.

2. Business Model and Objectives:

TOMRA Cleanaway Victoria (TCV) contracted R4C to collect and sort containers in North Geelong and Hoppers Crossing regions. The primary objectives include reducing landfill and waste, employment opportunities, cleaner waterways, and contributing to the circular economy. The initial contract is four (04) years, with a potential of a five (05) year extension.

3. Software Requirements:


3.1 Customer Registration and Management:

The software should have a user-friendly interface for R4C to create and manage customer profiles. Customers should be categorized into Individual, Commercial, and Residential types for efficient customer management.
Individual or local customers can create an account and drop/deposit containers on their own in the automated depots (ADs) or recycle centres. Bins are not required for this type of customer. They are paid based on the count of items. Commercial customers can register to become a participating organization. Then, R4C can actively visit them and collect their containers.
Residential customers can register and order residential collection bins. These customers need to pay for the bin based on the size of the bin (280L or 660L) ordered. Each customer profile should include contact details (name, address, phone, email, etc.), billing preferences (payment methods), and specific bin requirements (bin size)

3.2 Bin Assignment and Management:

The system will be able to assign bin to the customers as per request.
The system should enable R4C to track and manage the status of each bin assigned to customers. Bin details such as size and a unique identifier should be stored in the system.

R4C's recycling process accepts most beverage containers (between 150 mL and 3L) made from aluminium, glass, plastic, steel, and liquid paperboard (under 1L). However, wine and spirit bottles, milk containers, paperboard cartons over 1L, and cordial bottles are not eligible for recycling. R4C is committed to continuing its core social enterprise mission of providing employment opportunities and mentorship to individuals from diverse backgrounds, including those with lived experience in the justice system. Additionally, R4C aims to expand its efforts to encompass juveniles and mothers seeking opportunities to re-enter the workforce or engage in part-time employment while balancing childcare responsibilities. Recycle4Change (R4C) case study Page 1 of 4

The software should allow for adding, modifying, and removing bins from customer profiles, with appropriate updates in the bin inventory.

3.3 Truck Fleet Management:

Tools should be provided to manage the fleet of collection and distribution trucks.
Each truck should be assigned a unique identifier, and the system should store information about its capacity and assigned driver. The software should store and track maintenance schedules, availability, and the route history for each truck

3.4 Bin Collection and Distribution:

The system should allow the customers to notify when their bins are either full or nearing full capacity by uploading photos of the bin in the system.
It should also provide features to assist with bin loading and unloading at customer locations, ensuring optimal operations. Real-time tracking of truck locations and route progress should be integrated, allowing efficient route adjustments.

3.5 Billing and Payment:

The system should be capable of calculating accurate customer bills based on the number of items collected. Individual customers will receive instant payment on the ADs and can choose from cash, direct debit, or bank transfer as their preferred payment method. Other customers will be paid via their preferred payment method in five (05) business days after the collection of bins. Each item that does not qualify for a 10c refund will be considered as contamination and will be subject to a fine of $2. This fine will be deducted from the customer payment. Customers should be able to customize their billing preferences and choose their preferred payment methods as cash, direct debit, or bank transfer. The software should generate clear and accurate invoices and receipts that reflect the details of the services provided.

3.6 Donation and Charity:

Customers should have the option to donate a specified amount (i.e., 10%, 20%, 50%, or 100%) of their payment to a nominated charity of R4C.
If the donation amount is over $2, customers will receive a Donation Tax Receipt.

3.7 Impact Calculator

The software should include an impact calculator for the environmental impact calculation regarding water, energy, landfill, and climate.

Based on the number of containers recycled, it should be able to provide calculations for the saved water (5.87 litres per container), energy (1.30 megajoules per container), landfill (0.06 kilograms percontainer), and avoided carbon emissions (0.12 kilograms per container) 

3.8 Map Integration

This feature should enable the Individual customers to locate the nearest bin collection point (Hoppers Crossing or North Geelong) from their location.
It also will show information on whether the facility is open or closed.
Customers can route directions to the collection centres on the map.

3.9 Communication and Notifications:

The system should facilitate seamless communication between R4C and its customers, which includes:

Customers will receive automated notifications before scheduled collection visits, Providing updates on collection schedules and
Any service changes.

3.10 Reporting and Analytics: The system should offer a robust reporting module that generates comprehensive reports on various aspects of the operations.
The system should be able to generate reports on customer activity, recycling history, and billing history. The system will be able to generate reports on income and donations to charity history. Customers can earn badges/green points through achievements for the number of items recycled. Analytics tools should provide insights to optimize collection routes, enhance customer service, and improve operational efficiency.

3.11 User Roles and Access Control:

Different user roles (administrator, driver, customer service representative, and customer) should be implemented with varying levels of access.

3.12 Integration and Scalability:

The software should be designed with scalability in mind, accommodating future growth in customer base and operations.
The system should support integration with other software and systems as needed (e.g., accounting, route optimization, truck utilization, etc.).

Conclusion:

The resulting software system will empower R4C to provide reliable and sustainable container collection services to diverse customers while adhering to their social enterprise objectives. The system should be able to produce impact calculation reports that inform customers about the water, energy, and landfill savings they have made and the amount of carbon emissions they have avoided based on the number of items per collection and historical. Access control measures must ensure data security and privacy by only allowing authorized personnel to access specific information.

R4C can create a comprehensive recycling management system by incorporating the abovementioned requirements into a software application. This system will efficiently manage customer profiles, bin allocations, truck fleet operations, billing, communication, environmental impact calculation, and reporting.

Task

Please read the case study and make assumptions wherever needed.

Based on the given case study, you are required to write words Requirements Elicitation Report.

Review your subject notes to establish the relevant area of investigation that applies to the case. Re- read any relevant readings for Module 1 and 2 for this subject. Perform additional research where necessary.

Plan how you will structure your ideas for your report and write a report plan before you start writing.

The report DOES NOT require an executive summary or abstract.

Structure of the Report

• A professional custom title page with the subject code and subject name, assignment title, student’s name, student number and lecturer’s name
• Table of contents
• An introduction which will also serve as your statement of purpose for the report. This means that you will tell the reader what you are going to cover in your report. You will need to inform the reader of:

• The key concepts you will be addressing,
• What the reader can expect to find in the body of the report


The body of the report will need to cover three specific areas reflecting the given case study:

• Strategic analysis 
 As part of strategic analysis, conduct internal (to identify strengths or weaknesses) and external (to identify threats or opportunities) analysis for the proposed project using at least one method for each. Then, present the possible strengths, weaknesses, opportunities, and threats as SWOT matrix.
• Stakeholder Engagement Plan 
 This part will include the followings: 
 List of stakeholders (at least 07 entries), with type (e.g., internal, external). 
 Please document using the following template:

Power and interest of stakeholders mapped on a Power/Interest (P/I) grid, with justification for each stakeholder’s power and interest.

Elicitation Activity Plan 


i. Select four (04) elicitation techniques that can be used for requirement development of the proposed application, and justify why each elicitation technique has been selected.


ii. Provide a customized examples for all four (04) selected elicitation activity process (preparation, conducting the session, concluding the results), including which stakeholders will be involved.

The conclusion will summarise any findings or recommendations that the report puts forward regarding the concepts covered in the report.

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