Internal Code: 1IJIG
Reinventing the Australian Tax Office(A.T.O)
Task:
What I would like to do today is to spell out for you a story of organisational renewal that is occurring in the tax office at the moment. It’s a story of many dimensions, hopefully, something for everyone, as we all interact with the tax system, either as individuals, or in running a small business or working in a large business or advisory capacity, and we certainly all have an interest in the superannuation system.
The story begins with the Commissioners (that is, Chris Jordan and the three Second Commissioners) setting out a new long-term vision for the organisation that we are now working to implement through new products and services, new business processes and cultural change. It is a change that has many dimensions:
A change in attitude that better reflects a service ethic and a sense of urgency and purposefulness, with modern services and technology to match contemporary expectations and practices for individuals and small business.
A change in the way that we connect with the community – through robust relationships and connections with the right stakeholders at the right time, and better consultation at a stewardship and issue level.
Work to enable substantially reduced red tape for small businesses in their tax dealings and a reduction in interactions required for individuals.
Greater independence in reviews and objections and greater use of independent third parties for settlements and dispute resolution.
A focus on leading internationally in the work to address base erosion and profit shifting.
A more credible voice and improved contribution in law design, advocating for change when the law is not working as intended or where the impact on the community is creating undesirable consequences.
It’s an ambitious program and we are working methodically to put in place the structures and plans to give effect to it.
It is a renewal that is taking advantage of the unique juncture in its history at which the tax office finds itself, having for the first time in 100 years a complete refresh of its most senior leadership team, which will be completed with the appointment of a new Second Commissioner of Taxation most likely towards the end of this year.