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Questions

1. Explain the interlinking model of quality and profitability. How does it connect to business and operations strategy?

2. Is it possible for a world-class organization to achieve superiority in all five major competitive priorities—price (cost), quality, time, flexibility, and innovation?

3. Explain why it is important for operations managers to understand the local culture and practices of the countries in which a firm does business. What are some of the potential consequences if they don’t?

4. Discuss some forecasting issues that you encounter in your daily life. How do you make your forecasts?

5. Suppose that you were thinking about opening a new restaurant. How would you go about forecasting demand and sales?

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