RES420: Fundamentals of Real Estate - John Canon - Complaints Process - Real Estate Assignment Help

Assignment Task:

Learning outcomes:
You will be assessed on the following learning outcomes:

• Apply the standards of professional conduct expected of real estate licensees to realistic scenarios, identify the duties of licensees regarding unsatisfactory conduct and misconduct, and distinguish the steps in the complaints process.

• Apply the requirements of licensing in the real estate industry to realistic scenarios.

• Identify the main duties relating to real estate work as provided in the legislation.

Assignment scenario:
For the purposes of these tasks, you have accepted a position working as a Saturday morning receptionist at Waterford Real Estate Ltd. John Canon, the manager, is aware that you are studying for your Salesperson’s Certificate, and occasionally asks you to complete additional tasks he feels will help with your study.

Task 1: Recruitment questions
John is hoping to recruit two new salespeople for the team. He has added a page to the agency’s website, titled ‘Come and work in real estate’, which describes the work and invites people to submit questions.
The branch manager has asked you to draft brief answers to some of these questions. In each case, you need to refer to the relevant section(s) of the Real Estate Agents Act 2008 that apply.
Here are some of the questions John’s received during the past week regarding licensing issues:

1. I am nearly 18 years old. I know you want someone to start work in June, but I don’t turn 18 until October. Would that work?
2. I was convicted of benefit fraud when I was 19. That was 15 years ago, and I haven’t had any problems since then. Will this disqualify me?
3. I was made bankrupt 3 years ago because a customer of my importing business got into financial difficulties and couldn’t pay me. But I’m not a bad person! Will this count against me becoming a salesperson? My bankruptcy was discharged in March last year.
4. I’ve just completed my salesperson’s course. I want to be a salesperson because my parents both work in real estate. But I don’t have any experience yet. Will this disadvantage me in any way?
5. My husband got his license a couple of years ago and has done a bit of work in real estate but doesn’t enjoy it. Can his license be transferred into my name?

Task 2: Office quiz
John Canon, the branch manager, runs a monthly training session with the sales team. This month he has set a quiz to check the salespeople’s understanding of the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (the Code).
John drafted some scenarios based on cases from the Complaints Assessment Committee and situations he heard about from other agencies. He asks you to prepare example answers to give to the team at the end of the training session.
Read the following client complaints then state:

• the legislation that applies to the situation (name the section(s) and rules that apply), and
• whether each issue is likely to reflect:
− misconduct, or
− unsatisfactory conduct, or
− no further action is required
• whether section 72(a) or section 73(a) is relevant.

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