Highlights
Background:
Founded and headquartered in Ventura, California, USA, Patagonia is a privately held company that is renowned for designing high-quality outdoor clothing and equipment for sports such as skiing, snowboarding, mountaineering, rock climbing, surfing, hiking and fishing. There are 32 Patagonia stores in the United States and 36 internationally. Three are located in Australia – at Burleigh Heads, Queensland; Byron Bay, New South Wales; and Torquay, Victoria. In addition to its physical retail stores, Patagonia offers an online store with its full range of products, which can be ordered from anywhere in the world. With annual revenue nearing US$750 million, it would seem that Patagonia is a typical commercial outdoor-clothing company and you might be asking yourself, ‘What makes Patagonia different from other outdoor-adventure apparel and equipment companies?’ In fact, Patagonia prides itself on being anything but a traditional company. Accordingly, this case study discusses how Patagonia uses its non-traditional marketing approach to craft authentic value-creation opportunities. It also examines how Patagonia builds relationships with consumers, and communicates and integrates its corporate social responsibility initiatives with its products, to create long-term value for all of its stakeholders.
Discussion questions:
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