Reward System - Debtfree Management Services Ltd - Management Assignment Help

Assignment Task:

1. Introduction 

Debtfree Management Services Ltd is a well-established company which is specialized in providing administrative services to the main clients in South Africa. However, given that the company has recently experienced a high rate of absenteeism, the need for carrying out this study is therefore required. Entitled as ‘assessing reward system and its impact on employee motivation at Debtfree Management Services Ltd,’ this research aims at determining the extent to which the reward system of the company motivate the employees. According to Astron Solutions, the reasons attributed to a high rate of employee absenteeism is strongly related to the working environment. 

Another research, herein, Gagné (2009:580), underlined that high rate of employee absenteeism is due to the lack of incentives. Besides, Milne (2007:31) at their proclaimed that high rate of employee absenteeism is because the employees do not appreciate their job profile. Taking different reasons into consideration, this research proposal provides different aspects in view of carrying out this study. 

2. Research Context: Background 

Conforming to the research paper of Güngör (2011:1511), the reward management system is conceived as the core function of the human resource discipline. From the study, it is noted that the reward management system is known to have various major impacts on the capabilities of organizations to retain and to motivate the potential employees. Güngör (2011:1511) further added that the reward management system entails the practices, processes as well as the policies to rewards the employees based on their contribution and their abilities. The reward management the system is progressed within the strategies, policies and the reward philosophy of the organizations which comprise agreements in the form of structures and practices that provides proper levels and types of benefits and pay. The results and the main findings of Güngör (2011:1518) revealed that there is a positive relationship between the reward system and extrinsic motivation. However, from the study, it is also noted that intrinsic motivation is not affected by monetary compensation, but it is influenced by the promotion opportunities which are provided to the employees. 

The research paper of Gagné (2009:580) also investigated about the effects of rewards of the intrinsic motivation of the employees. Following the analysis and the results, the study reveals that verbal rewards, herein, positive feedback has a positive influence on the intrinsic motivation of the employees. In contrast, Gagné (2009:580) also highlighted that tangible rewards, herein, money is conceived to be detrimental to intrinsic motivation. To that effect, Gagné (2009:580) concluded his study by mentioning that recognition is thus more likely to encourage intrinsic motivation compared to monetary and other tangible rewards. 

In accordance with an article from Cutting Edge, praising the employees for their work and performance leads to greater performance and tangible rewards enhance the motivate of employees. However, it is also sustained that rewards can also have negative effects on the motivation of the employees. In this strand, from the article, it is comprehended that the rewards should carefully be arranged so as to enhance the level of motivation and performance of the employees. 

3. Problem statement 

The major issue which is identified at Debtfree Management Services Ltd is that the rate of absenteeism is consistently increasing. Given that at Debtfree Management Services Ltd there are forty-seven employees and the workload is much, the consistent absence of the employees evidently affects the productivity of the company. An increase in the workload in turn evidently lower the morale as well as the energy of the employees. The low morale of the employees is consequently perceived in the performance of employees where the employees have recently missed the deadlines for the preparation of the legal applications and the affidavits. Based on this event, it can therefore be clearly noted that the employees are not being effective and their performance is not at the required level. 

For Debtfree Management Services Ltd to sustain in this competitive industry and working environment, it is indispensable that the employees perform the at the required standard. In the same way, Debtfree Management Services Ltd is recently incorporated and so it is fundamental for the company to be effective enough in order to increase its customer base. It is known that when the customers are satisfied, they are more likely to seek services from the same serve provider. Taking into account this particular assumption, it is therefore essential to determine the extent to which the reward system provided by the company motivates the employees. 

4. Aim of the study 

Based on the problem which is identified at Debtfree Management Services Ltd, the primary aim of this study is to determine the impact of the reward system of the Debtfree Management Services Ltd on the level of motivation of the employees so as appropriate recommendations can be proposed to enhance their level of motivation. 

5. Research objectives 

The research objectives derived for the purpose of accomplishing the aim of this study are: 

• To investigate the major factors affecting the level of motivation of the employees. 

• To investigate the effectiveness of financial incentives on the level of motivation of the employees. 

• To investigate the importance of non-monetary rewards on the level of motivation of the employees. 

• To determine which reward best, motivate the employees. 

6. Research questions 

The developed research questions are listed as follows: 

• What are the major factors affecting the level of motivation of the employees? 

• To what extent the financial incentives motivate the employees? 

• To what extent the non-monetary rewards motivate the employees? 

• What are the best rewards which Debtfree Management Services Ltd can implement to motivate the employees?

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