Highlights
Provide a general summary of your job role and job description (or your desired job role) and how this relates to your role in implementing individualized plans. Where relevant, reference any qualifications and training that you have or believe you require.
Identify the individualized plan for one(1) client. Interpret and clarify your own role in implementing this plan.
Consider:
3. List three (3) different scenarios that could occur when working with individualized plans that would go beyond the scope of your own knowledge, skills or job role. Consider your job role, and personal training and experience.
For each scenario that you list, identify from who or from where you would see appropriate support, giving an explanation for your answer. Your total answer should be no more than one-page.
4. The following task will be completed at work or in a simulated work environment, as instructed by your assessor.
Confirm the details of an individualized plan with a client, and with their family and carers where appropriate.
If this activity is taking place in a simulated work environment, your assessor will provide you with client details and the relevant plan. A signed observation by an approved third party or observer must be provided as evidence of completion.
5. It is essential to ensure that your clients are aware of their rights. Research and outline the rights that your clients have. (List ten or more points.)
It is also important to ensure that your clients are aware of the complaints procedure. Research and summarise the complaints procedure that is in place within the community services industry.
Write a report to outline the rights of a client within the Community services industry and the complaints procedure you have researched.
This activity will be conducted in a workplace or in a simulated work environment, as instructed by the assessor.
Working from one individualized care plan, you must:
Imagine you work in the community services industry. Explain how organizational policies, procedures, and protocols affect the provision of support activities and services in the workplace.
2. This activity relates to the task undertaken in Activity 1D.
Plan to prepare for support activities that correspond to the actions and activities that you identified for the client plan in Activity 1D. Download "CHCCCS015 Activity 1E Question 2 table" from your files tab, complete and upload to the LMS.
Role Play Activity. With a friend, family member or your trainer/assessor, act out two (2) of the following exchanges taking place between a care provider and a client.
Ensure that these are positive interactions. Write a short 100-150 word account of these exchanges, identifying behaviors you displayed that helped to develop and maintain trust.
Upload your summary to the LMS. A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
Imagine you work in the community services industry. Create a written plan for how you will provide and implement support for the individualized plan that you have worked within Activity 1D and 1E. This plan must cover all objectives of the individualized care plan, including the two identified in earlier activities.
You may use the table you created in Activity 1E to support your answer.
You must identify:
You will be provided with an individualized plan. Read the plan and identify any equipment that would need to be assembled as part of your role.
In the simulated work environment, assemble the equipment according to established procedures.
This must be observed by your trainer or a third-party and the proof/evidence uploaded or sent to your trainer. Ensure to upload or send your trainer photographs of the activity taking place or ideally a video if the trainer is not present.
Role-play activity. This activity needs to be discussed with your trainer
Role-play a scenario in which you consult with a relative or carer of the client whose individualized plan you have used in Activity 1D, 1E and 2B to answer any questions they might have about the individualized plan and any support that will be provided. Ensure that you are respectful and informative.
Take photos as evidence of role-playing and upload to the LMS
A signed observation by an approved third party or trainer will need to be included in this activity as evidence of completion.
An elderly client is adamant that they want to continue to make their own meals rather than have a worker come in to do it. They have an unsteady hand and have previously burnt and cut themselves. You know that it is unsafe for them to continue making their own meals but need to respect their wishes. What would you do? How would you balance the duty of care requirements with the dignity of risk requirements?
Identify three (3) potential workplace hazards.
What could happen if the hazards identified in the previous question went unnoticed or unreported?
Explain what should a clean environment include?
Outline the different ways in which you could maintain a clean environment for your clients.
Summarise what a comfortable environment should do/include.
A comfortable environment will be individual to the particular client that you are providing care and support for. Give details of how you can alter an environment for a client in order to make them feel comfortable. If you have a specific example please refer to that.
It is essential to respect clients’ individual differences.
Give ten (10) or more examples of the different ways that you can do this to maintain their dignity and privacy whilst providing them with support.
Give details of time during work practice or training when you have had to seek assistance because it was not possible to provide the appropriate support for a client.
Why was it not possible to provide the appropriate support?
Who did you seek assistance from and why?
Explain how you would monitor your own work to ensure the required standard of support is maintained. Follow this process over the course of one working week (or other time period, as instructed by the assessor).
Answer the following questions on the basis of the results of all monitoring processes that you employed, including self-monitoring:
Where applicable, recount specific events, interactions or work processes, or refer to specific client or supervisor feedback.
You should submit your answer as a written self-assessment of 2-3 pages.
This activity will need to be role-played with your trainer/friend or family member. One of you is the worker; the other is the client.
Create a hypothetical situation in which the worker has been supporting the client.
You need to demonstrate that you can discuss how the worker is meeting the needs of the client. You should also work together to identify any requirements for change.
A signed observation by either an approved third party or the observer will need to be included in this activity as proof of completion.
You will be provided with an individualized plan that contains aspects that might need review.
Identify these aspects and discuss them with your supervisor.
A signed observation by either an approved third party or observer must be included in this activity as evidence of completion.
This is a role-play activity. Organize a group of 3 friends/family. One person is the worker, one is the client and the other is the supervisor. Act out how you would discuss a change to the client’s individualized plan in a manner that supports the person’s self-determination. Take it in turns to play different roles.
A signed observation by either an approved third party or the trainer/assessor will need to be included in this activity as proof of completion. Also include photos for evidence. Upload to the LMS.
Research and define, in your own words, self-determination.
Explain, how can you ensure that you support your client’s self-determination when in discussion with them and your supervisor?
Research and write in 300-500 words, a summary of the key points of a privacy policy in the Community Services industry.
Research and outline what informal and formal reporting requirements mean in the Community Services Industry.
If there are different requirements for different types of reports, outline the different requirements.
Each description should be no more than 150 words.
Using an example from the previous question. Complete one informal and one formal report with fictional information, demonstrating that you can follow the different structure and style, and understand the key terms of all fields and/or sections of the report. Upload these reports to the LMS.
Research and identify in the Community services sector, five (5) examples of situations of potential or actual risk.
In the previous question, choose three (3) of your examples and explain how you would respond.
Research and define each of the following terms and give an example for each:
Imagine you work in the community services industry. What are the requirements of your role in relation to documenting and reporting support plans and related processes?
Describe the roles and responsibilities of each of the following groups in providing support to a client:
Imagine you work in the community services industry. A service delivery model is a framework of policies, procedures, and principles that guides how a service is delivered to clients. What is the service delivery model within your own sector? What are its principles and its stages?
Write an essay (2-3 pages) that outlines your legal and ethical requirements and how these are applied in an organization and individual practice. Your essay should cover:
There are a number of factors that may affect a person requiring support. For each of the following factors, give a scenario of how a person requiring support may be affected, both personally, and in relation to their support plan.
Which practices can you undertake to ensure that you maintain and develop your own work skills? Name at least two (2).
Define ‘unmet needs’ and give an example from your personal work experience with a client. Where this is not possible, give a hypothetical scenario. Ensure that you maintain the anonymity of your clients.
What are the risk management procedures that you undertake in your own job role? How do you recognize and respond to risk?
This activity will enable you to demonstrate the following performance evidence:
Used individualized plans as the basis for the support of 3 individuals
Answer the activity in as much detail as possible, considering your current employer’s requirements or the requirements you believe will be required in your chosen career.
Use individualized plans as the basis for the support of three (3) individuals.
You should:
Work with THREE (3) clients to develop individualized plans in accordance with the service delivery model and guiding principles of your organization
Follow all documenting and reporting procedure relating to the development and use of individualized plans
Recognize and respond to unmet and/or additional needs as they arise
Provide evidence of the support you have provided, ensuring that the clients’ anonymity is maintained. Evidence should include:
a 1-page written summary for each client detailing how the support plan was developed, and which needs were taken into account
a 2-page written summary which describes how your organization’s service delivery model was applied to the cases of the three clients
a feedback session with your assessor, in which you discuss the progress of individualized plans, ensuring anonymity.
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