Riverbend City Case Study - Management Assignment Help

Assignment Task

Introduction
In this series of simulations, you will assume the role of a high-level staffer at Riverbend Community Action Consortium (RCAC), a human services organization in a mid-sized Midwestern city. You will put the principles of action research into use as you examine one of RCAC's programs and identify ways to gauge and improve effectiveness.

RCAC provides a variety of services for its community, some of them in cooperation with other agencies. While RCAC's staff work to provide the most effective services in the most efficient way possible, focusing on the immediate needs of a given day can make it easy to lose track of the larger picture. Someone removed from the day-to-day, looking at longer-term data, can offer valuable insights into the effectiveness of programs and how they can be improved.
Three RCAC programs are available for review: the Ruby Lake Teen Homelessness Task Force, the Northside School Completion Program, and the Juvenile Justice System/Second Chance Program, operated in cooperation with an organization called Second Chance RBC.

You should go talk to some RCAC staff about these programs to get an initial sense of what they do and how they work.

Riverbend City Action Consortium Offices
Talk to RCAC staff to hear a quick overview of their respective programs.

Karen Goldberg
Second Chance Program
Hi, thanks for asking about the Second Chance program! So, this program is one that RCAC works on in cooperation with another agency…in this case, it's Second Chance RBC. I serve as the main point of contact on the RCAC side, and my counterpart over there is Brad Heath. It's a pretty tightly cooperative setup; I wind up working more closely with Brad than I do some people here within RCAC. But don't get me started about what it's like trying to synch up the budgeting cycles of two different nonprofits!

Anyway. What do we do in the Second Chance program? We exist to help students- mostly high school and junior high, some middle school - who are in danger of falling out of the traditional school system, either through expulsion or getting tied up in the juvenile justice system. Or both.

We work with judges and the Riverbend City School District to route these kids into alternative schools, and then try to provide resources and support to help them graduate. 

Second Chance RBC performed this function on their own for several years, and kind of ran into problems with their own success when they couldn't scale up to meet the demand. So we started partnering with them a few years ago, since we have resources and staff that they just don't.

The way things are distributed now, we at RCAC theoretically focus more on students who're involved in the juvenile justice system while Second Chance RBC does more to cover kids at risk of expulsion. But in practice, that distinction doesn't always mean a lot, since there's a lot of overlap in those populations.

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