Highlights
Management and Operations: Assignment Task
Assignment title Leaders and Operations Management, Leadership and Management concepts
LO1: Differentiate between the role of a leader and the function of a managerLO2: Apply the role of a leader and the function of a manager in given contextsLO3: Demonstrate an appreciation of the role leaders and managers play in the operations function of an organization.
LO4: Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.
Scenario
Select an organization based internationally or otherwise and work through the following questions relating to operations within the organization and in the context of management and leadership theories. You should also provide the reader with a background of the chosen organization. For critical analysis and evaluation, you must also do the following: refer to at least 2-3 relevant research articles and journals in each of the questions given below; conduct an interview with a manager, preferably from the organization chosen (but not mandatory) within the scope of the questions provided in Task 1 and 2.
Task 1:
Critically analyze and evaluate by the use of different theories and approaches to management and leadership, in a multinational firm or otherwise chosen by you, by answering the following questions:
Analyze by examining, comparing and differentiating between the roles of a leader and a manager, through at least two specific examples taken from your chosen multinational firm or otherwise.
Provide a detailed but concise description of the firm.
Define and compare the various roles and characteristics of a leader and a manager (in theory). Students are encouraged to write a solid narrative with the use of relevant scholarship. It can then be supported by a table, summarizing both roles.
Students should also, but briefly, discuss management and leadership theories, which have also influenced managers and leaders today. For eg - classical management , Human relations management theory and so on
For the two examples : Give an example where the CEO portrayed leadership and management. Both examples should be from same firm
Examine situational leadership, systems leadership and contingency leadership theory, providing One example where anyone of them were portrayed within the organization.
Simply discuss all the theories mentioned and apply only One in a real life example that pertains to the firm.
Assess the strengths and weaknesses of One leadership approach applied by the organization. This should be supported by a real-life example.
choose any leadership style mentioned above and describe the strengths and weaknesses when applied to your firm. Try to find a real life exampleTask 2:
Critically evaluate the application of operations management and its impact on the current business environment of the chosen organization, by answering the following questions:
Explain the key approaches to operations management, discussing how leaders and managers can achieve their business objectives.
Here, the student is required to give a definition of operations management. You may also highlight the operations strategy of the firm. Further, the approaches to operations management should highlight the operations principles / criteria ( see Nigel Slack’s operations criteria).
On how leaders and managers can achieve their business objectives,students can mention any of the following :motivating the team, promoting teamwork ,having a clear vision, monitoring system/s inspiring others, delegating, adequate supervision, rewarding staff, managing risks, providing regular feedback, training and development, comparing results achieved with your target, benchmarking, using SWOT to determine your leverage and areas for improvement, paying attention to the external market factors (PESTEL) , remaining focus to the task or goal at hand and many more (sticking to the vision). You could also link them to the organisation chosen (Your perspectives are given here)
Evaluate how leaders and managers can improve efficiency within the operation which can help them successfully meet their business objectives.
Improving efficiency can be achieved through AI , lean management, JIT approaches, performance / reward schemes for staff, benchmarking ( comparing your firm with others and learning from them). These are just some strategies that can be applied. Training of staff can also improve efficiency as well as time management.It may also relate to cost management
Assess and analyze the factors (both internal and external) that can impact the operations decision making by management.
This question is focused on external factors. Use the PESTEL model here and apply it to the case and the way it will likely influence the manager’s decision making. Higher marks will be awarded to an in-depth and critical insight on the external factors. To achieve this, real life examples with scholarship are encouraged throughout. Please use appropriate sources.
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