Role Play Case Study Scenarios - Muslim Population - Ramadan - Management Assignment Help

Assignment Task:

In this task, there are five practical scenarios. Students are required to work in pairs and role play scenarios 1-4 below.

One person in the pair will act as the customer and the other will act as the organisations representative. 

Each role play should last between 1-2 minutes in length.

The fifth scenario is based on your behaviour and teamwork during class throughout this unit and this encompasses the observation of the trainer throughout all of these tasks.

This is a practical based assessment and students also need to provide a written response to each scenario.

There are prompts to guide students in your role-plays.

Students will be observed during this practical assessment on how you interact with customers in a simulated environment.

Students will be assessed on professionalism, interpersonal skills, listening and questioning and ability to meet the needs of the customer.

SCENARIO 1 
You own a gym that has a large Muslim population and need adjust the hours of operation over the Ramadan period. You are asking a member about what is required to do from the gym, to assist clients?
What is Ramadan?

How would you communicate this to members?

Is there any other ways you could accommodate your clients?

What are some complaints that may occur?

How would you handle one of the complaints?

SCENARIO 2
You need to inform members of the childcare center that the center is closed on good Friday. Many of your members are unhappy because they do not celebrate this holiday? How would you explain this to clients?
What holiday is good Friday?

How would you explain this to a customer?

What are some complaints that may occur?

How would you handle one of the complaints?

 
SCENARIO 3
You need to inform Joe when he gets into work that he needs to call a client at home that does not speak English. You will have finished your shift by the time he starts. 
How would you communicate this to Joe?

SCENARIO 4
A vietnamese customer had just had their laptop fixed in your store, however they returned the next day saying it was still not working. They were angry however spoke very little English.

How would you address the needs of this person based on their limitations when speaking English?

What style would you need to interact with them?

How could you resolve this issue?
  
SCENARIO 5
This scenario does not need to be acted out in a role-play. 
Students will be observed throughout classes on work ethic, ability to stick to timeframes and prioritise workload. 
Students will also be required to conduct themselves in a manner that is safe and appropriate in a work environment. 
Students will need to take on feedback from peers and assessor and will be required to work in teams over the course of this unit.
This practical task will be conducted in class, which will be set up as a simulated workplace.
Your assessor will use the observation checklist as the criteria for this assessment.

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