Role Play: Meeting With Clients Assignment

Assignment Task

1. Read the roleplay guidelines carefully

a. Fully understand what is expected of you during this exercise

b. So take a breath and be sure you fully understand the guidelines before you begin to prepare

c. If necessary, ask one of the assessors to clarify

2. Prepare your “bookends” “Bookends” are pre-prepared opening and closing statements

a. Having a pre-planned opening statement (just a few sentences) will help you settle down and relax into the exercise and also ensure you make a confident first impression on the assessor

b. Similarly, a strong closing statement will wrap things up well and leave a favourable lasting impression of you

c. Bookends add a welcome element of professional sheen to your performance, so don’t overlook them!

3. Prepare a skeleton structure, but keep everything flexible

a. Having a clear plan before you begin the role-play exercise is essential but it’s equally as important that the activity unfolds as naturally as possible, so don’t formulate a rigid plan and expect things to pan out exactly as you have written on your piece(s) of paper

b. The conversation should be allowed to flow wherever it needs to go (this is one of the key indicators of a role-play that is going well)

4. Have just one piece of paper on your lap/table

a. Don’t have an impenetrable mass of prep and notes all over your lap or a scribbled piece of A4 with notes covering every inch of space

b. Just have bullet-points written in a large size (ie, easy to read – even when you’re nervous)

5. Practise, practise, practise

a. Nothing will improve your performance on the day more than familiarity with the exercise

b. It will improve your competence and also help you stay relaxed

6. Be relaxed, natural and confident

a. This is easy to say and difficult to do, but it’s vital to your success

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