Safe Work practices for Direct Client Care - Medical Science Assignment Help

Assignment Task:

TASK:

Safe work practices for direct client care
Part 1: Ethical and legal requirements for direct client careBriefly explain how the following legal and ethical considerations are applied in organisations providing care services:
Guidance: Provide examples where necessary e.g. specific legislation, codes of practice which are relevant to the legal and ethical considerations listed.
children in the workplace FORMTEXT ?????codes of conduct FORMTEXT ?????
codes of practice FORMTEXT ?????
complaints management FORMTEXT ?????continuing professional education FORMTEXT ?????
discrimination FORMTEXT ?????
dignity of risk FORMTEXT ?????
duty of care FORMTEXT ?????
human rights:
Universal declaration of human rights FORMTEXT ?????
human rights:
relationship between human needs and human rights FORMTEXT ?????
) human rights:
frameworks, approaches and instruments used in the workplace FORMTEXT ?????
informed consent FORMTEXT ?????
mandatory reporting FORMTEXT ?????
practice standards FORMTEXT ?????
practitioner/client boundaries FORMTEXT ?????
privacy, confidentiality and disclosure FORMTEXT ?????
policy frameworks FORMTEXT ?????
records management FORMTEXT ?????
rights and responsibilities of:
workers
employers
clients
Guidance: Provide at least two (2) examples of rights and responsibilities for each. FORMTEXT ?????
industrial relations legislation relevant to employment conditions of role FORMTEXT ?????
work health and safety FORMTEXT ?????

• Briefly explain the consequences if the following legal and ethical considerations are breached:
• children in the workplace FORMTEXT ?????
• codes of conduct FORMTEXT ?????
• codes of practice e FORMTEXT ?????
• complaints management FORMTEXT ?????
• continuing professional education FORMTEXT ?????
• discrimination FORMTEXT ?????
• dignity of risk FORMTEXT ?????
• duty of care FORMTEXT ?????
• human rights FORMTEXT ?????
• informed consent FORMTEXT ?????
• mandatory reporting FORMTEXT ?????
• practice standards FORMTEXT ?????
• practitioner/client boundaries FORMTEXT ?????
• privacy, confidentiality and disclosure FORMTEXT ?????
• policy frameworks FORMTEXT ?????
• records management FORMTEXT ?????
• rights and responsibilities of workers, employers and clients FORMTEXT ?????
• industrial relations legislation relevant to employment conditions of role FORMTEXT ?????
• specific legislation in the area of work – objectives and key components FORMTEXT ?????
• work health and safety FORMTEXT ?????
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• Briefly explain how legal and ethical considerations can impact individual workers who work in community services and in the health care context.
• FORMTEXT ?????
• Briefly explain the similarities and differences that may exist between legal and ethical frameworks.
• similarities FORMTEXT ?????
• differences FORMTEXT ?????
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• Briefly explain the interrelationship differences that may exist between legal and ethical frameworks.
• FORMTEXT ?????
• List two examples of legal issues that commonly arise in an individual support setting.
• Guidance: Provide responses which are only relevant to the work role of an individual support worker.
• FORMTEXT ?????
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• List two examples of ethical issues that commonly arise in an individual support setting.
• Guidance: Provide responses which are only relevant to the work role of an individual support worker.
• FORMTEXT ?????
• FORMTEXT ?????
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• Answer the questions that follow based on the scenario described below:
• Cindy Smith is a new resident at Lotus Compassionate Care. While you were preparing her breakfast, she shared with you how she was “put away” in the centre. A couple of months ago she had spent some time in the hospital due to a major surgery. During this time, her son offered to help manage her finances. She said that she thought it seemed like a good idea at the time, so she signed an Enduring Power of Attorney, not fully knowing the extent of the power she handed over to her son.
• When she went home about two months later, she checked her bank statements and found that her bank balance dropped by $25,000. Another month later, she found that the house was being sold, and she was being asked to choose a home.
• Briefly explain how you will respond to the situation described above.
• Guidance: Take note of your legal and ethical responsibilities as an Individual support worker.
• FORMTEXT ?????
• List one legal consideration you have to address in responding to the given situation.
• FORMTEXT ?????
• List one ethical consideration you have to address in responding to the given situation
• FORMTEXT ?????
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• Answer the following question based on the scenario described below:
• Joshua Black is a resident at Lotus Compassionate Care. While supporting him with his bath, you noticed rashes all over his arms and torso. You asked him when it appeared and he casually told you not to worry about it. He explained that Mary, the new staff, didn’t know he was allergic to ibuprofen and gave him some for his arthritis. He said the young lady looked really worried so he told her not to worry about it because he’s had it before and it’s nothing serious.
• Mary is also an Individual support worker like yourself, and is not authorised to give medication to clients.
• Briefly explain how you will respond to the situation described above.
• Guidance: Take note of your legal and ethical responsibilities as an Individual support worker.
• Briefly explain how you will respond to the situation described above.
• Guidance: Take note of your legal and ethical responsibilities as an Individual support worker.
• FORMTEXT ?????
• List one legal consideration you have to address in responding to the given situation.
• FORMTEXT ?????
• List one ethical consideration you have to address in responding to the given situation
• FORMTEXT ?????
• Provide an outline how workplace policies, procedures and protocols are/should be developed and reviewed. Provide a brief explanation for each step.
• Guidance: There is a range of acceptable answers for this question; however you must include in your explanation development processes to ensure all policy requirements are covered, including but not limited to consultation and mechanisms for input.
• FORMTEXT ?????
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• Part 2: Safe work practices for direct client careBriefly explain how the following state/territory legislations relevant to individual support impact workplace regulations.
• state/territory WHS authorities FORMTEXT ?????
• rights and responsibilities of employers
• Guidance:
• include duty of care FORMTEXT ?????
• rights and responsibilities of workers
• Guidance:
• include duty of care FORMTEXT ?????
• hazardous manual tasks FORMTEXT ?????
• infection control FORMTEXT ?????
•  
• Briefly explain how the following state/territory legislations relevant to individual support impact codes of practice.
• Guidance: Provide examples to support your response.
• state/territory WHS authorities FORMTEXT ?????
• rights and responsibilities of employers
• Guidance:
• include duty of care FORMTEXT ?????
• rights and responsibilities of workers
• Guidance:
• include duty of care FORMTEXT ?????
• hazardous manual tasks FORMTEXT ?????
• infection control FORMTEXT ?????
•  
• Briefly explain how the following state/territory legislations relevant to individual support impact industry standards.
• Guidance: Provide examples to support your response.
• state/territory WHS authorities FORMTEXT ?????
• rights and responsibilities of employers
• Guidance:
• include duty of care FORMTEXT ?????
• rights and responsibilities of workers
• Guidance:
• include duty of care FORMTEXT ?????
• hazardous manual tasks FORMTEXT ?????
• infection control FORMTEXT ?????
•  
• Consider a typical Care facility.
• Identify three examples of hazards commonly found in Care facilities. Include at least one specific hazard relating to manual tasks, infection control and general personal safety.
• List two possible harmful effects that may be caused by each hazard identified.
• List two strategies to minimise the risks posed by each hazard identified.
• Hazard Possible harmful effects Strategies to minimise risk
• FORMTEXT ?????
• FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
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• Briefly outline the typical workplace procedures for hazard identification.
• FORMTEXT ?????
• List three examples of basic home fire safety considerations when working in a home-based environment.
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ?????
• Identify at least two high-risk groups in aged care.
• FORMTEXT ?????
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• Refer to your responses on the previous question. Briefly explain fire safety considerations for individual support workers working with high-risk groups in a home-based environment.
• FORMTEXT ?????
• Name three behaviours that may contribute to fire injuries and fatalities when working in a home-care environment.
• FORMTEXT ?????
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• Complete the table below by outlining the prescribed placement, installation and maintenance of a smoke alarm in the home.
• Guidance: You may refer to the provisions specific to your home state/territory.
• State/Territory FORMTEXT ?????What are the legal responsibilities of homeowners to install working smoke alarms in their homes? FORMTEXT ?????
• What is the prescribed placement of smoke alarms within a house? FORMTEXT ?????
• What are the testing and maintenance requirements for smoke alarms? FORMTEXT ?????
• List three examples of risks to Individual support workers’ personal safety when working in a home-based environment.
• FORMTEXT ?????
• FORMTEXT ?????
• FORMTEXT ?????
• List three common sources of infection and ways to minimise the transfer of infection within the care facility.
• Sources of infection How to minimise their transfer within the care facility
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• List two examples of practices to minimise musculoskeletal injuries to self as support worker and to clients.
• Guidance: At least one response should refer to the self and at least one should refer to the clients.
• FORMTEXT ?????
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• Consider a typical Care facility and answer the questions that follow.
• List two examples of emergency procedures typically implemented in care facilities.
• Provide an outline of each emergency procedure that you have identified.
• FORMTEXT ?????
• FORMTEXT ?????
• List two examples of WHS policies and procedures typically implemented in care facilities.
• Briefly describe the WHS policies and procedures that you have identified.
• FORMTEXT ?????
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• Practical AssessmentInstructions to StudentThis section of this workbook covers the assessment of your skills relevant to the performance evidence requirements included in Subject 2.
• This assessment is completed using simulated tasks based on given case study scenarios. You will not need access to a workplace or a care facility to complete these tasks.
• This practical assessment will assist your completion of the assessment activities relevant to the requirements of the units covered in this workbook:Assessment ActivitiesPart 1: Case Study AssessmentCase Study: Anna BentleyCase Study: Dennis KylePart 2: Project AssessmentProject 1 – Identify legal requirements and ethical responsibilitiesProject 2 – Self-reflection
•  
• Case StudiesCase 1: The Case of Anna Bentley This is Anna and her daughter Julia. Anna is 82 years old and has been a resident of Lotus Compassionate care for two years. Julia is Anna’s only child.
• Although Julia did not like the idea of her mother living in a home, Anna convinced Julia that it was the best for both of them.
• Julia is 36 years old and has never been married. Anna believes that she is the only reason why Julia has not settled down yet. Anna believes her daughter shouldn’t be spending all of her free time taking care of her mother. She wants Julia to live a life of her own.
• Apart from Anna’s arthritis which makes it difficult for her to move around, Anna’s mind and body is very healthy for her age.
• Scenario 1:Anna has been recently diagnosed with stage 2 breast cancer. Having caught the cancer at an early stage, the doctor advised Anna to consider having a mastectomy and chemotherapy. Anna refused the surgery and treatment fearing how risky and difficult it will be at her age.
• Anna made arrangements to make sure she will be ready if her condition worsens. Although she has never needed a substitute decision-maker (SDM), Anna appointed her sister-in-law, Cynthia, as her SDM should one be needed.
• Anna also signed a refusal of treatment certificate (advanced care directive), which includes a do-not-resuscitate order. Anna has asked the centre and her sister not to let Julia know of her cancer and her decision not to have the treatment.
• Rose, an individual support worker, has been providing care for Anna since she moved to the centre. She has become really good friends with both Anna and Julia. She thinks Anna is making a mistake by not taking the treatment.
•  
• Identify two (2) potential ethical dilemmas that Rose might encounter in the given scenario.
• FORMTEXT ????? FORMTEXT ?????
• Scenario 2:Rose learned that she was included in Anna’s will. In the event of Anna’s death, Rose will be receiving a monetary token of gratitude for her services. Rose is currently going through a financial crisis and thinks the money she will receive from Anna will help her considerably.
• She decided that she will find a way to make Anna have the surgery and the treatment. She believes her decision to do this is justified because she really believes that Anna has a good chance of beating cancer; and in case Anna does not make it through the surgery or the chemotherapy, then she will be able to receive the money from Anna.
• Identify the conflict of interest in the given scenario.
• Guidance: Consider your own emotional involvement as the carer in the given scenario. Consider also the personal interests of the other parties involved (Anna and Julia).
• FORMTEXT ?????
• Scenario 3:Rose told you about her condition—the money she will receive from Anna’s will, and the financial struggles she is currently having.
• Rose plans to tell Julia about Anna’s condition, and convince her to talk to Anna and convince her to have the surgery and chemotherapy.
• Rose asks for your advice.
• What advice will you give Rose?
• FORMTEXT ?????Identify one potential and one actual breaches described in the given scenario.
• Guidance: you must identify one actual breach and one potential breach
• Potential breach: FORMTEXT ?????Actual breach: FORMTEXT ?????
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• Role Play TaskThe aim of this role playing activity is to allow you to demonstrate your skills in:
• Recognising potential breaches and reporting these breaches according to organisational procedures
• Recognising potential ethical issues and dilemmas and discuss to appropriate person
• You will be playing the role of a care worker working in Lotus Compassionate Care. For the purpose of this assessment, the organisational protocol requires all staff to report to the supervisor any identified potential breach of client directives
• To complete this task, you will need access to:
• a video recorder
• a volunteer:
• one (1) volunteer to play the role of your supervisor
• With a volunteer (to play the role of your supervisor), simulate a conversation to report the potential breach of client directives. Refer to your responses from Case Study 1, Question 4.
• To document your completion of this task and to allow your assessor to evaluate your performance, you are required to submit a video recording of this role play conversation. The video must not be longer than three (3) minutes.
• Save your video file using the filename: Subject 2-RP1
• Take note that your assessor will be evaluating you against the following criteria:
• Assessor checklist
• (for assessor’s use only, please leave this section blank)
• Did the candidate report both the potential and actual breaches described in the given scenario? Choose an item.
• Did the candidate discuss with the supervisor other potential ethical issues and dilemmas involved in the situation?
• Guidance: include potential and actual conflicts of interest you have identified Choose an item.
•  
• Scenario 4:Despite your advice, Rose decides to go through with her plan. Not knowing how Julia found out about her condition, Anna files a complaint against Lotus Compassionate Care for breach of privacy and confidentiality.
• Lotus has launched a full investigation to determine who provided Julia the confidential information.
• Identify at least one unethical conduct described in the scenario.
• FORMTEXT ?????
• You know it was Rose who breached the confidentiality agreement. What will you do?
• FORMTEXT ?????
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• Follow-up QuestionsIdentify how the investigation by Lotus Compassionate Care could have been avoided.
• FORMTEXT ?????
• Review Lotus Compassionate Care’s Policies and Procedures by clicking here. (http://compliantlearningresources.com.au/network/lotus/policies-procedures/)
• (username: learner password: studyhard)
• Are there any provisions or protocols regarding what must be done when an employee breaches the client’s confidentiality?
• FORMCHECKBOX Yes
• FORMCHECKBOX No
•  
• Create an email to your supervisor. In your email, suggest two (2) protocols for Lotus Compassionate Care on what to do should a scenario like Rose’s happen again.
• Guidance: There is no need to send an actual email to address provided below.
• To: rachel.a@lotuscompassionatecare.net.au
• Subject: FORMTEXT ?????
• Message:
• FORMTEXT ?????Case 2: The Case of Dennis Kyle
• Dennis Kyle has been a resident of Lotus Compassionate Care for over a year. Dennis has arthritis, which makes it difficult for him to move around. He is 72 years old.
• Before his stay at Lotus Compassionate Care, Dennis was being cared for by his wife Sheryl. Sheryl passed away two years ago.
• Their only son, John, was involved in a car accident years ago and is confined to a wheelchair. John is being cared for by his children in Ireland, where Dennis originally came from before moving to Melbourne 40 years ago to marry Sheryl. Because of these conditions, Dennis was placed in Lotus Compassionate Care.
• Scenario 1:To make him feel as comfortable as possible, John put Dennis in a private suite at Lotus Compassionate Care. He is given everything he needs, and he has so far been happy at the home.
• Tanya Pereira, the carer who works with Dennis, helps him with his daily morning routine. She helps him up from bed and prepares his shower. While Dennis is in the shower, Tanya tidies up his room.
• One morning, as Tanya was helping Kyle get up from bed, carrying his legs towards the edge, she felt sharp pain in her lower back. She could not stand upright and had to call on you, another care provider who happened to pass by Dennis’ room, to assist her.
•  
• Looking at the picture of Dennis and Tanya in the previous page, identify two manual handling hazards that Tanya and Dennis face daily.
• FORMTEXT ?????
• Who would be the appropriate person to contact to address Tanya’s problem?
• Guidance: There is no need to mention names.
• FORMTEXT ?????
• Following Lotus Compassionate Care’s relevant policies and procedures, complete the incident report form provided below.
• Consider industry standard protocol when filling out details.
• Guidance: You may use the current date and use any time in the morning.
• Workplace details
• Location: Lotus Compassionate Care
• Supervisor: Rachel Allcot Contact phone: 6122 XXXX
• Setting: FORMTEXT ?????
• Incident details
• Day: FORMTEXT ????? Date: FORMTEXT ????? Time: FORMTEXT ?????
• Report completed by: FORMTEXT ?????
• Type of incident (indicate which is applicable)
• FORMCHECKBOX Personal injury FORMCHECKBOX Staff FORMCHECKBOX Customer
• FORMCHECKBOX Child
• Name of person injured: FORMTEXT ?????
• Part of Body Injured (if relevant): FORMTEXT ?????
• 101609525000Nature of injury sustained:
• FORMCHECKBOX Abrasions, scrapes
• FORMCHECKBOX Bite
• FORMCHECKBOX Broken bone/fracture
• FORMCHECKBOX Bruise
• FORMCHECKBOX Burn
• FORMCHECKBOX Concussion
• FORMCHECKBOX Cut
• FORMCHECKBOX Rash
• FORMCHECKBOX Sprain
• FORMCHECKBOX Swelling
• FORMCHECKBOX Other (please specify): FORMTEXT ?????
• Injury caused by:
• FORMCHECKBOX Assault FORMCHECKBOX Slips, trips, and falls
• FORMCHECKBOX Manual handling FORMCHECKBOX Other: FORMTEXT ?????
• Response to incident (indicate which is applicable)
• FORMCHECKBOX First aid treatment administered(please specify what/by whom etc.): FORMTEXT ?????
• FORMCHECKBOX Medical treatment administered(please specify where/by whom etc.): FORMTEXT ????? FORMCHECKBOX Assistance sought: FORMTEXT ?????
• FORMCHECKBOX Ambulance
• FORMCHECKBOX Police
• FORMCHECKBOX Counsellor
• Other information
• Who witnessed the incident? (please use full name, details of staff’s job title where applicable, and telephone number/s):
• FORMTEXT ?????NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and precise manner. Include exact location of incident, factors involved and any other details that may be beneficial. A drawing of the centre layout, identifying where the incident occurred, would be useful.
• FORMTEXT ?????
• Other information
• This report was compiled by (full name, title and contact telephone):
• FORMTEXT ?????
• FORMTEXT ?????
• FORMTEXT ????? On (date/time):
• FORMTEXT ?????
• This report is a true and accurate summary of the incident that occurred (please sign):
• FORMTEXT ?????
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• Write an email to your supervisor, Rachel Allcot, about what happened to Tanya and why it happened. Suggest policies and procedures on how to prevent a similar incident from happening again.
• Write your email in the space provided. Do not exceed 200 words.
• Fill out the hazard report form that follows to attach to your email.
• Guidance:There is no need to send an actual email.
• You may use the current date when filling out the form.
• To Rachel Allcot <rachel.a@lotuscompassionatecare.net.au>
• From FORMTEXT Your email address
• Subject FORMTEXT ?????
• Message FORMTEXT ?????
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• To be completed by the person identifying the hazard Name: FORMTEXT ????? Date: FORMTEXT ?????
• Description of hazard:
• (Include area and task involved, and any equipment, tools, people involved. Use sketches if necessary)
• FORMTEXT ?????
• Suggested actions:
• (List any suggestions you have for reducing or eliminating the problem e.g. redesign, use of mechanical devices, training, etc.)
• FORMTEXT ?????
• Report to (name): Rachel Allcot
• Position: Supervisor
•  
• Scenario 2:You have taken over as Dennis’ care provider while Tanya is recovering from her back injury.
• One day, you notice Dennis is sneezing and sniffling.
• According to the Lotus Compassionate Care handbook*, should you apply infection control measures when handling Dennis? Briefly explain your answer. (*http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-Compassionate-Care-Handbook-v1.5.pdf)
• FORMTEXT ?????
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• Write an email to your supervisor, Rachel Allcot, about Dennis’ current condition and if certain measures should be applied.
• Write your email in the space provided.
• Guidance: There is no need to send an actual email.
• To Rachel Allcot <rachel.a@lotuscompassionatecare.net.au>
• From FORMTEXT Your email address
• Subject FORMTEXT ?????
• Message FORMTEXT ?????
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• Role Play TaskThe aim of this role playing activity is to allow you to demonstrate your skills in:
• Following workplace procedures for at least one simulated emergency situation
• Apply infection control e.g. PPE
• You will be playing the role of a care worker working in Lotus Compassionate Care, responding to the emergency situation described below.
• To complete this task, you will need access to:
• a video recorder
• a volunteer:
• one (1) volunteer to play the role of Dennis
• Dennis’ sneezing was particularly bad one day. As he was having his breakfast, he sneezed hard and accidentally knocked his glass of water over. The glass broke, cutting his hand in the process. He has sustained several small cuts and one deep cut in the palm of his hand. He is bleeding.
• To document your completion of this task and to allow your assessor to evaluate your performance, you are required to submit a video recording of this role play situation, including how you would respond to this emergency. The video must not be longer than three (3) minutes.
• Save your video file using the filename: Subject 2-RP2
• Take note that your assessor will be evaluating you against the following criteria:
• Assessor checklist
• (for assessor’s use only, please leave this section blank)
• Did the candidate apply first aid? Choose an item.
• Did the candidate call for help? Choose an item.
•  
• Project 1: Identifying legal requirements and ethical responsibilitiesAs a care worker you are required to comply with all the legal requirements and ethical responsibilities relevant to your work role. This project will assess your knowledge and skills to ensure you are prepared to take on this aspect of your role in a real life care environment setting.
• Project 1 will require you to identify these relevant legal requirements and ethical responsibilities through a set of written questions and tasks.
• Task 1
• Review the different legal requirements that apply to Care Workers. Select three that you find most useful and relevant to your role as a Care Worker. Complete the table below.
• Guidance: Name the legislation and/or identify the section in the legislation from where the you have accessed the legal requirement you identified. Write your response here under the ‘Source/s’ column of the table below.
• Legal requirement How does this requirement apply to you as a Care worker? Source/s
• FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????
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• Task 2
• Aside from understanding the different legal requirements you must comply with, it is also important that you know the scope and nature of your own legal rights and responsibilities as a care worker. This helps ensure that you not only protect your clients, but also yourself.
• Review your legal rights and responsibilities as a care worker, and complete the table below:
• List three legal rights of care workers and describe how they apply to the scope of your role
• List three legal responsibilities of care workers and describe how they apply to the scope of your role
• Legal Rights of a Care Worker
• List three legal rights of care workers Explain how these rights apply to the scope of your role as a care worker
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• Legal Responsibilities of a Care Worker
• List three legal responsibilities of care workers Explain how these responsibilities apply to the scope your role as a care worker
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
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• Task 3
• Review the different ethical requirements that apply to Care Workers.
• Select two that you find most useful and relevant to your role as a Care Worker. Complete the table provided below.
• List two sources of information about these ethical responsibilities
• Ethical requirement How does this requirement apply to you as a Care worker?
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• Sources of information
• FORMTEXT ?????
• FORMTEXT ?????
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• Project 2: Self-ReflectionTask 1
• What signs do you notice in yourself when you are stressed and fatigued?
• List two (2) signs you notice when you are stressed and when you are fatigued.
• List two (2) ways you cope with these conditions.
• Signs I am stressed Signs I am fatigued
• FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ?????
• How I cope with stress How I cope with fatigue
• FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ?????
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• Task 2
• How do you maintain currency on safe work practices in regards to workplace systems, equipment, and processes in your own work role? List two (2) responses.
• List down three (3) specific sources of information you have referred to.
• Ways to maintain currency on sae work practices:
• FORMTEXT ?????
• FORMTEXT ?????
• Sources of information:
• FORMTEXT ?????
• FORMTEXT ?????
• FORMTEXT ?????
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• Task 3
• How do you ensure non-judgemental practice in your work role?
• List two (2) values that you apply at work, and briefly explain how you apply these to keep a non-judgemental attitude.
• Values How these are applied
• FORMTEXT ????? FORMTEXT ?????
• FORMTEXT ????? FORMTEXT ?????
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• Work in Health and Community Services
• Important ReminderThe First Aid unit is a pre-requisite for vocational placement.
• It is to be completed at another RTO provider of your choice.
• See Workbook 7 for details.
• Knowledge AssessmentBriefly describe how each of the following can influence communication in an aged care context.
• Concept Influence
• Language FORMTEXT ?????
• Culture FORMTEXT ?????
• Religion FORMTEXT ?????
• Emotional state FORMTEXT ?????
• Disability FORMTEXT ?????
• Health FORMTEXT ?????
• Age FORMTEXT ?????
• The following are some of the cultural influences in Australia. Select at least two (2) of these influences. Briefly explain in no more than 50 to 100 how they changed the practices in the diverse Australian society.
• Pearling industry
• Farming industry
• The bush
• Clothing
• Food
• FORMTEXT ?????
• FORMTEXT ?????
• Briefly explain, in no more than 50 words, how diversity practices and experiences affect each of the following:
• Personal behaviour
• Interpersonal relationships
• Perception
• Social expectation of others
• Personal behaviour
• FORMTEXT ?????
• Interpersonal relationships
• FORMTEXT ?????
• Perception
• FORMTEXT ?????
• Social expectation of others
• FORMTEXT ?????
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• Consider at least one (1) culture that is different from your own. Research on how the following aspects of that culture impacts different people and groups.
• Guidance: Include information about community attitude towards other cultures and groups, political structure and policies, and family structure.
• Culture: FORMTEXT ?????Community attitudes FORMTEXT ?????
• Language FORMTEXT ?????
• Policies FORMTEXT ?????
• Structures FORMTEXT ?????
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• Case StudiesCase Study 1: EddieScenario 1:
• You are supporting an older person for the first time and you would like to know their preferences in care. The person you are assigned with is Eddie, an elderly person from an Aboriginal background, and is having a hearing loss due to ear infection.
• 0-993140Source: https://upload.wikimedia.org/
• Source: https://upload.wikimedia.org/
• You introduce yourself to Eddie with a smile and he smiles back to you. Then you asked him if it’s alright to ask him questions to which he nods his head. You asked him about his day and he responds with a nod. You start asking about how you could help him. Eddie looks at you and leans a little forward. You repeat the question because you think that he did not hear you well. Eddie shakes his head and looks down. You asked him if he could speak English to which he looks unto you and shakes his head.
• The policy and procedures in your workplace require you to seek immediate assistance from an interpreter for this kind of situation.
• Task 1
• Answer the following questions.
•  
• What are the signs of possible difficult situations in the scenario? Identify at least two (2).
• FORMTEXT ?????
• FORMTEXT ?????
• Identify at least two (2) most appropriate persons whom you could ask for immediate assistance regarding this scenario.
• FORMTEXT ?????
• FORMTEXT ?????
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• Task 2
• Refer to your responses in Task 1, Question 2. For the purpose of this assessment scenario, your workplace requires you to call an interpreter through phone to request for assistance.
• Using an audio recording device, simulate a phone call with two (2) interpreters or relevant persons to inform them of your need for assistance. Explain about the situation and the communication need. Your audio recording must be no more than 5 minutes long in total.
• Save your file using the filename: CHC33015-Subject 3-Case Study1 and submit it to your Assessor.
• Guidance: Submit only one audio recording for this assessment but it should contain two simulated phone calls.
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• Scenario 2
• Eddie has been ill for the past few days and he refuses to take his medications. He keeps telling the other support worker attending to him, through an interpreter, that the centre is making him very sick. He says that bush medicine will make him feel better as that is what they used in their community. He talks about his life in the Country, how he loves to tend his land as it makes him feel strong. He tells you that he misses his family and he wants to see his grandchildren. Eddie asks the other worker every now and then when he can leave the centre. He is afraid that he may not be able to leave the place and he wants to die in his own Country. The support worker then suggested that maybe his grandchildren can visit him in the centre. Eddie got upset when the worker said this. He told them not to take away his grandchildren. Eddie wouldn’t speak with anyone again after that incident.
• Task 3
• Answer the following question.
• Guidance: You may refer to other resources about the Aboriginal culture to answer the question that follows.
• What are the impacts of social and cultural diversity from this scenario? Identify at least three (3).
• FORMTEXT ?????
• FORMTEXT ?????
• FORMTEXT ?????
• Scenario 3
• The other support worker assigned with Eddie is distressed as the client would not cooperate with them. They speak with you one day and complains about the situation. They tell you that they should not be assigned to a client who doesn’t speak English and has a lot of considerations for treatment.
• Task 4
• For this assessment, you are to demonstrate your communication skills in order to address the conflict between Eddie and the support worker.
• Role-play a conversation with the support worker and record it in a video. Seek the assistance of a volunteer to simulate the role of the support worker.
• Use the following guidelines to complete the scenario:
• The support worker must tell you about the issues between them and Eddie.
• Assist the support worker in understanding Eddie’s culture.
• Provide possible solutions on how you can support Eddie’s needs despite the situation.
• Ensure to maintain sensitivity between both cultures when addressing the conflict.
• Your video submission must be no more than 7 minutes long. Save your video using the filename: CHC33015-Subject 3-Case Study Video and submit it to your assessor.
• Guidance: Any video submission longer than what is required will be marked as not satisfactory.
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• Case Study 2: Javier02349500You are working in a residential aged care facility with a number of younger workers. One of the residents is 7o-year old Javier, who has been diagnosed for chronic obstructive pulmonary disease. He has been a chain smoker since he was age 20. His treatment plan includes avoidance of cigarette smoking.
• One day, while you were assisting a client for an early morning walk, you saw Javier and two young workers smoking vape (electronic cigarette) in the designated smoking area of the facility.
• -2838450127000Source: www.pixabay.com
• Source: www.pixabay.com
• When it was time for you to assist Javier, you mentioned with him that time when you saw him smoking vape with the young workers. You tell him about the health effects of using vape. Javier says that it is better than using a real cigarette.
• You know that if he continues to smoke, his health condition might worsen. In fact, he has been coughing a lot lately and has been having chest pains despite him taking medications. He does not report this to the support workers assisting him as he fears that they will also find out about his activity.
• Task 1
• Answer the following questions.
• What are the rights of Javier as a client in the facility? Provide at least two (2).
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• After talking with Javier, you decided to talk with the young workers and told them that what would possibly happen to the client and to them as workers if they do not stop participating in the smoking activity. One of them told you that they are helping Javier achieve his rights as he wanted to smoke again after some time. The next day, as if nothing happened, you saw the young workers again with Javier. You have heard from other workers that Javier has been providing money to the workers to buy liquid nicotine which they all share.
• The service provider prohibits any staff in the facility from participating in any substance use with the client including drugs, alcohol, or cigarettes. Moreover, staff are to avoid any situations that will cause conflict of interest while performing their duties in the facility.
• According to your organisation’s policies and procedures, you are to send your supervisor an email report on instances that any staff finds a breach of conduct among co-workers.
• Task 2
• Send an email to your supervisor reporting about the incident. In your email, discuss any legal and ethical responsibilities that were breached in the scenario. Discuss the actions you have taken and any feedback that you have identified. Write your email text below.
• Note: You are not required to send an actual email to address posted below.
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• To: ac.supervisor@agedcare.com
• Subject: FORMTEXT ?????
• Message:
• FORMTEXT ?????
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• Case Study 3: JanisJanis is an 80-year old client in a Lotus Compassionate Care’s respite care facility. She has been diagnosed with Parkinson’s disease about eight years ago, and is showing signs of dementia. She stays at home with her youngest son, Ian, who serves as her carer during weekends. On weekdays, Ian brings his mum to the facility as he has to go to work.
• You have been assigned to provide care services for Janis. Janis undergoes therapy at least twice a week, usually every Monday and Thursday. She has been observed to be cooperative with the therapist and care workers, and shows a light disposition.
• -46990-1139190Source: www.pixabay.com
• Source: www.pixabay.com
• One Monday, her son Ian requested if he could watch over while his mum undergoes therapy session as she is unwell. According to the organisation’s policies, carers of clients are only allowed to watch their patients outside the therapy room. While the therapy session is ongoing, you noticed that Ian is uneasy – he is pacing around the room and peeks into the therapy room’s small window. After the therapy, the specialist reports that Janis is unusually quiet today. You leave her to his son, as the son requested that he talk with his mum.
• A few minutes later, you see Ian storming out of the room, his face looking furious. You walk over to Janis to ask what happened. She is hesitant at first, but she tells you that her son is suggesting that she stays in the facility as he may not be able to watch after her anymore. His son also told her that he would be managing the house while she is away, thus, asking her to provide access to her bank accounts so he could also pay for her medications. Janis says that Ian probably got upset because she couldn’t tell him the information for her accounts as she might be having memory lapses. Janis further tells you not to speak about this with anyone.
• Janis returns home with his son that weekend but is not around the following week. His son tells you that his mum has become very ill and does not want to leave the house. He promises to bring her next week.
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• Janis arrives at the respite care facility on the week advised. She is more quiet and only stares or nods when you talk with her. She also seemed to have lost weight. While helping her get dressed one morning, you noticed that she has bruises on her wrists. She also has rashes on back. You ask Janis what happened and she tells you that his son is getting stressed out with her and is drinking a lot lately. He asked her one time to sign a document but her hands are having difficulty moving, so his son gripped her hand. You ask her if she’s hurt but she says that she will be fine.
• She feels sad because she wants to stay with her son. Her son also tells her not to call him as he will be very busy.
• You suspect that Janis is being abused by her son. Under your organisation’s policies and procedures, any suspected abuse of clients, whether by their carer or support staff in the facility, must be immediately reported to the supervisor.
• Guidance: For the purpose of this assessment, the date that you are currently talking with Janis is 23 May 20xx. The current time is 9:00 AM.
• Task 1
• Answer the following questions:
• What are the indicators of risk affecting Janis in the scenario? Identify at least two (2).
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• Task 2
• Role-play the last part of the scenario where you are speaking with Janis about the suspected abuse. Your task is to show evidence that you can use effective communication in the context of an aged care setting.
• Use the following guidelines to complete the scenario:
• Janis asked you not to report about the bruises and rashes you found on her body.
• She also asked you to call her son and tell him that she wishes to be home for the weekend.
• She tells you that she wants to stay with her son because he is starting to become an alcoholic and is going out with some friends whom she doesn’t like
• As the care worker, you must be able to demonstrate the following:
• Appropriate use of verbal and non-verbal communication when speaking with the client
• Listening to the client’s requests and clarifying what they meant
• Briefly discuss the service that the organisation can provide if she decides to stay in a permanent residential care facility
• Ensure the client that you are maintaining the confidentiality of the conversation. Reassure and explain to the client you have a duty of care to report any suspected cases of abuse and/or neglect to the supervisor and provide information about the person’s rights
• Enlist the assistance of at least one volunteer and video record this task to be submitted to your assessor. Your video submission must be no more than 7 minutes long.
• Guidance: Any video submission longer than what is required will be marked as not satisfactory.
• Your assessor will be evaluating you based from the criteria on the next page.
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• Assessor’s Checklist
• For assessor’s use only. Check Yes or No if the candidate’s submission meets the following criteria:
• The student’s video submission is no more than 7 minutes long. FORMCHECKBOX Yes
• FORMCHECKBOX No
• The verbal and non-verbal communication appropriately:
• Uses active listening FORMCHECKBOX Yes
• FORMCHECKBOX No
• Clarifies information (e.g. repeats client’s request) FORMCHECKBOX Yes
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• Task 3
• You have reported the situation about Janis to your supervisor, in accordance to your organisation’s policies and procedures. The supervisor asks you to complete a form that will be filed in case there will be an instance the suspected abuse happens again. He has further advised you to keep track of the signs of possible abuse that you have noticed of the client.