Highlights
Learning Outcomes - LO1 – Demonstrate a range of interpersonal and transferable communication skills to a target audience
L02 – Apply critical reasoning and thinking to a range of problem-solving scenarios.
L03 – Discuss the importance and dynamics of working within a team and the impact of team working in different environments.
SCK Holding Company (Pvt) Ltd
You are appointed to support your training and development manager with the planning and implementation of a professional development event targeted at internal employees within the SCK Holding Company (Pvt) Ltd. The training event is planed & scheduled over a two-day period at a nearby Hotel, and will include a number of workshops, coaching sessions and team-building activities. The hotel requires a schedule of the types of activities proposed so that plans can be finalised. In addition, any guest speakers or motivational coaches will also require a minimum of three weeks’ notice for all bookings. You have also been asked to design and deliver a workshop as part of the training event based on the dynamics of team working.
Working in small groups (3–4 per group):
1. Produce a professional schedule (using project management software) that identifies planning and resourcing prior to the two-day event. In addition, design a training pack to include a range of activities, seminars, workshops, team-building activities and break-out sessions. It is expected that 40 employees will attend the event. There is a large auditorium that will seat 60, and the outdoor centre can accommodate 15 at any one time for activities. In addition, there are three break-out rooms, one with computers for up to 20 and two other seminar rooms that seat up to 30.
2. Design a two-hour workshop session based on ‘team dynamics’ to include a presentation, interactive links to suitable sites and an activity sheet that will require delegates to take part in some form of team-building task.
Working individually:
3. Following the event, your training and development manager has asked you to provide some feedback. Produce a written evaluation of the effectiveness and application of interpersonal skills during the design and delivery process. You should also include an evaluation of your performance in this project and your contribution to the team you worked in. 4. Produce a report discussing problem-solving and its importance in planning and running an event. Your report should include a discussion of various problem-solving techniques and justify the solution methodologies used during your project. You should also include a critique of the application of critical reasoning and your experiences of it.
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