SDS Operates Stores - Case Study - IT/Computer Science Assignment Help

Assignment Task:

Task:

SDS operates stores in the following cities: Melbourne, Ballarat, Geelong, Sydney, Newcastle, Brisbane, Adelaide and Perth. Stores are referenced by store number. SDS also keeps store name, street, city, state, postcode, telephone, and manager's details. Each store is assigned a supervising store where major customer complaints are referred, training is conducted, and server applications and help desk functions are located. The supervising store currently supervises stores within its own state boundaries but this is not necessarily going to continue in the future.

When a customer rings with a complaint, details of the complaint are to be recorded. The details include the date the complaint was made, the employee id of the person recording the complaint, the customers first name, last name, street address, town, state, postcode and phone numbers. A customer may provide the employee taking the call with more than one type of phone number and include mobile, fax, home and office numbers. A complaint may be one of three different types. It may be related to the store, one or more employees or product(s) of the store. If a complaint is about the store a short description of the complaint is recorded and it is referred to the manager. If the complaint is about employees of the store, the ID(s) of the employees involved in the complaint is recorded, along with a short description of the problem. If the complaint is about products, the product id, the number of items and a short description are recorded. A customer may be involved in a number of complaints. Currently, complaints are provided with individual identification numbers.   Once a complaint has been resolved, the date that the complaint was closed is recorded.

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