Service Level Agreement at Your Company - Internal and External Stakeholders at Your Company - Management Assignment Help

Assignment Task:

Assignment 1:

Service Level Agreement at your company:

1. Identify existing SLA (SLA-s) at your company. Find out and the following key parameters in your SLA:

Description of the services supported by the provider:

• Hours of operations
• User Response time
• Incident Response time
• Resolution time
• Customer responsibility
• Other

2. Prepare a short presentation of your findings

Assignment 2:

Internal and External Stakeholders at your company:

• Identify internal and external stakeholders at your company
• Clarify the main needs and requirements of your stakeholders to IT at your company?
• Prepare a short presentation of your findings 

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