Service Level Agreement for Customers - System Requirements for the Printer - Research Assignment Help

Assignment Task:

You are working for a support company as a support technician. The Service Level Agreement for customers is available for you as ‘Sample - Service Level Agreement’. Using this document, complete the following activities:
 
1. You are working on a project that upgrades workstations. 
 
A. Create a user guide on how to turn on and log on to a Windows workstation.

B. Create a survey form that you will give to the clients in regard to the project. The survey form should also have instructions for use.

C. Create a matrix that you will use to compile the survey data 
 
2. You have installed a new printer. 
 
A. Research the internet for a new printer and download user guides and help files for the printer that you could present to a user.  Provide these guides with the other documentation required in this assessment.

B. Research the maintenance required by the device and create a schedule.

C. Detail the system requirements for the printer

D. Detail the features of the printer for the client 

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