Highlights
Intent: Examine and document the process for one of the services cases studies provided. Redesign the service and discuss the impacts on process execution, orchestration, and choreography. Discuss the business process compliance monitoring and resolution issues.
Task: Service organizations operate in a process-environment for creating value, but often don’t recognize the underlying process flows in terms of throughput (capacity), queue build-up, and process flow time (responsiveness). As such service value management and the understanding of service processes and associated dynamics have lately become a strategic driver for developing and/or maintaining a sustainable competitive edge-triggered via collaborative arrangements such as the service value networks. The area of services science and service value networks enabled by collaboration and deployment of emerging technologies is very rapidly evolving, and students need to expose themselves to the latest developments in this field.
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