Simple Interview with a Client, Jacob Case Study - Law Assignment Help

Assignment Task

Individual Assignment
Learning outcomes: On successful completion of this assignment, you should be able to identify the main legal issues given a short legal brief, Conduct a simple interview with a client,
formulate advice based on the interview and write a report based on the findings.
Scenario
Jacob comes across many interesting credit card offers on the RZN Bank’s facebook page. He makes a few inquiries through a trainee marketing officer using a customer hotline. He proceeds to download the credit card application form from the RZN bank webpage which he accesses through a link on RZN’s facebook page. He completes the form without reading all the clauses.
In the month of June 2019 Jacob misplaces his Credit Card, but, he only realizes this on the 1st of July when he goes through the contents of his wallet.
He immediately calls the same customer hotline of RZN Bank and informs the Bank to block the card as he had misplaced it; however, nothing in writing is sent to the bank in this regard, as required by the terms and conditions in the form he signed when he obtained the credit card.
Jacob received the Credit Card Statement on the 28th of July and this statement contained details of transactions which took place during the months of June and July. He contacted the supermarkets and stores from which the goods were purchased during such time and found out that the signature placed on the receipt was significantly different from his own, that appeared on his credit card. Jacob lodges a complaint at the police station a few days after this discovery.

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