SIT50416: Quality Customer Service - Enhance Customer Service Experiences - Management Assignment Help

ASSIGNMENT TASK:

TASK:

QUESTION
a) List five principles of enhanced customer service experiences.
b) What are five principles of positive communication?
c) What are five benefits to a business of enhanced customer service experiences and positive communication?
 

QUESTION
What are three techniques that can be used throughout the service experience to anticipate and determine customer preferences, needs and expectations?
QUESTION
What are three ways customer feedback can enhance the service delivery provided by business?
QUESTION
Provide an example for each scenario of how the following extras and add-ons may be offered to customers:

Additional destinations
Additional tours or cruises

QUESTION
If a customer makes a cancellation, what are three requirements that will apply for a cancellation fee to be legally binding?
QUESTION
If a business provides information to a customer about an impending price rise in an attempt to induce them to buy a product or service, what criteria must this information comply with in order to be legal under the Australian Consumer Law?
QUESTION
What is the only condition under the Australian Consumer Law where a customer is entitled to ask for a replacement or refund for a product they have received?
QUESTION
Under the Australian Consumer Law what three things must the supplier of a service guarantee?
QUESTION
List five guarantees that a business gives when supplying goods or services according to Australian Consumer Law.

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