SIT60316 Advanced Diploma of Hospitality Management - Management Assignment Help

Assignment Task

Task

Introduction:

This assessment has been designed for you to demonstrate competency within the unit - SITXHRM004 - Recruit, select and induct staff. In this assessment you are required to answer knowledge questions to demonstrate your understanding of the unit. To achieve competency in this subject, you must demonstrate the skills and knowledge to:

• Identify recruitment needs
• Administer recruitment
• Select staff
• Plan and organise induction programs

Task Instruction:

Answer the following:

1. Define each of the following forms of employment listed below and what circumstances an employer may choose to hire an individual under each arrangement.

• Full-time employment
• Part-time employment
• Temporary employment
• Casual employment
• Contract employment
• Volunteer

2. Name three (3) stakeholders who would be involved in the recruitment process. Why is it important to consult with these stakeholders when recruiting new staff?
 
3. Explain the process you should follow to gain approval for recruitment from the Human Resource Manager of a hotel. 

4. Explain the relationship between a “job description”, “person specification” and a selection criterion. List five (5) elements of the “job description” or “person specification” you would use to develop the “selection criteria”.

5. Give three (3) examples of “selection criteria” that relate specifically to customer service attitude and experience.

6. During the recruitment process why would the following employment processes and checks need to be completed: 

• Police checks
• Reference checks
• Working with children checks
• Qualifications verification
• Evaluation of work portfolios
• Exchange of written information 
• Presentation to a selection committee
• Skills tests

7. Explain the following Interview techniques used during the selection process:

• Selection Committee (Human resource specialists, department managers or other)
• Face-to-face
• Teleconference
• Telephone
• Videoconference

8. List nine (9) types of information that should be included within a job advertisement.

9. Explain in steps what process is used to shortlist candidates from application to the interview stage?

10. Identify 2 methods of communication can be used to advise candidates their application has been unsuccessful? Include a timeframe of communication.

11. Why is it important to make special arrangements for candidates arriving for interviews?

12. Give one (1) example each of when these special arrangements may be made for a candidate during the interview process:

a) Parking access
b) Security clearance access
c) Assistive technology
d) Electronic presentation media
e) Interpreters
f) Special interview techniques for those with disabilities
g) Teleconference
h) Videoconference
i) Visual information and diagrams instead of written material

13. Explain why the following records are usually required for the recruitment and selection process: 

a) Administrative documents
b) Interview schedules
c) Interviewer details
d) Selection panel comments, score sheets and recommendations
e) Record of interview

14. Name six (6) types of discrimination covered in the Equal Employment Opportunity (EEO) legislation. Give three (3) examples of how EEO laws are adhered to during the recruitment process. 

15. How can a business ensure they are hiring staff on merit and in accordance with EEO legislation?

16. As a hiring Manager, what are the benefits of participating in the selection process and evaluating applicants for customer service attitude and experience?  

17. How can attitude and aptitude tests help to select a candidate fit for the existing organisational culture?

18. List seven (7) points you would include in communication to another hiring manager about your recommendation to recruit an applicant. 

19. Explain the steps to make an employment offer and advise the new employee about employment details according to organisational policy. 

20. Explain the importance of creating and maintaining accurate, clear and complete records of the selection process. List any ten (10) records that are maintained during the process. 

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