SIT60316 - Hospitality Management - Selection Criteria - Legislative - Management Assessment Answer

Assessment Task:

SIT60316 - Hospitality Management - Selection Criteria - Legislative - Management Assessment Answer

This assessment is based on a case study of “ International Hotel Group” provided in the additional information section of this assessment

Task 1
As a Recruitment Manager, you have been informed that the position of the Customer Service Manager will soon be vacant due to the current manager retiring in three months time.
a) You are required to meet with the Senior HRM (your assessor in this case) to - consult on recruitment and staffing needs and job descriptions

•  obtain approval to fill the position, clarify the timelines and requirement for appointment
•  confirm the channels of advertisement to place the advertisements
•  consult to convene a selection panel and develop selection criteria and interview questions
•  ensure that criteria and interview questions are in line with the organisational and legislative requirements such as EEO and anti-discrimination and are based on customer service attitude and experience

Task 2   SIT60316
Once the approvals are obtained and the advertisements published, you are expected to receive applications. You need to shortlist the applicants and prepare for the interviews of selected candidates.

• a) Shortlist (using the information provided under the heading ‘Information on received applicants’ in the case study) the applicants based on the selection criteria specified in the position description and advertisement. Prepare a shortlist (using template 3) of the candidates.
• b) Prepare a schedule of interviews of the shortlisted applicants

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