SITXCCS007: Tim Milligan Case Study Report - Management Assignment Help

Assignment Task:

Case Study Scenario 1: Short Answer Questions
Read each question carefully. Your answer should address all parts of the question.

1. Determine a total of three (3) of Tim Milligan’s preferences, needs and expectations, based on both his e-mail and his customer profile.

2. Why is it important still to re-confirm the customer’s preferences, needs and expectations? How will you re-confirm these with Tim Milligan? 

3. After looking at the customer’s profile identify at least one (1) appropriate product and one (1) appropriate hotel service to meet Tim Milligan’s specific needs.  

• Which teams within the hotel will you need to liaise with to ensure both efficient delivery and quality service in regards to Tim Milligan’s: 
• Pre-ordered breakfast room order   
• Soft pillow request

In your answer, detail the method of communication and at what point in time you would notify the hotel’s internal teams. 

4. From your two (2) chosen promotions above, hypothesise how these will build repeat business from Tim Milligan and his company. 

5. Tim Milligan accepted the promotions you offered him above.  The Customer Service Manager has requested statistics to measure the success of the promotions campaign and so you seek feedback from Tim Milligan upon check out, following the procedure outlined in the email.  

What are two (2) questions you could ask Tim upon check out to gather the information needed?

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