SITXCOM005 - Manage Conflict - Management Assignment Help

Assignment Task

A final thought on conflict styles 
 

Regardless of the conflict resolution style you use, it is important to listen to all points of view and treat each person with respect. Whether you use the avoidance method or collaboration, you must at least give the conflicting parties a chance to express their side of the story. In some cases the conflict will be resolved then and there, as all they were looking for was a chance to 'get it off their chest'. 
 

How do you know your communication is effective? 
 

Effective communication is the exchange of information, thoughts, opinions, ideas and feelings between two or more people resulting in their mutual understanding. 
 

Communication involves any behaviour, verbal or non-verbal, that sends a message to someone. We could say communication has taken place when a message is sent to or received by another person. Ultimately, effective communication only takes place when the message is received and understood in the way the sender intended. 
 

What communication techniques help you manage conflict? Follow these steps to effectively use communication skills and resolve conflict. Step 1: Active listening Step 2: Ask questions Step 3: Be assertive and show empathy Step 4: Recognise and use appropriate communication 
 

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