SITXHRM004 - Induct Staff - Detecting Plagiarism - Communicated - Case Study - Assessment Answer

Assessment Task:

Q.1 Using the above café scenario, identify at least four (04) recruitment needs through which the café management can achieve the above listed benefits related to their customers.

Q.2. While you briefed your manager on the recruitment needs, he interrupted you and asked you if he needed consultation on this? And if yes, to whom he should consult. Jot down your answer in no more than 50 words.

Q.3. Let’s suppose your manager is not the final hiring authority. In this case, what do you think he should do to finalize hiring for his chosen candidate?
__________________________________________________________________________________

Q.4. Imagine your manager is struggling in finalizing the selection criteria for the customer service job. Explain him briefly, not more than 125 words, how a job description for a customer service job can assist him in developing clear and concise selection criteria for the customer service job? Are there any specific job behaviour and attitudes that you would recommend you manager to incorporate in his selection criteria for the customer service job?

Brief Scenario:
Imagine you are working in a mid-sized café in the CBD called Café ‘Happy Customer’. The café mainly specializes in organic food and has been in the Sydney CBD market since 2010. The café employs 4 full time plus 4 casual staff. There is a seating arrangement for 15 people. The café is willing to position itself as a reasonably priced and pure customer-oriented café. The café seeks to fulfil the following benefits that are important to their customers:
• Quick and quality customer service
• Minimal wait while ordering food
• A wide variety of menu
• Affordable price with no compromise on quality
• Quick customer complaint resolution

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