SITXHRM004: Recruit, Select, Induct Staff - Management Assessment Answer

Subject Code: SITXHRM004 Internal Code: 1AIDF

Management Assessment Answer

Assignment task: Task 1 – Identify recruitment needs

• Go to your Moodle Assessment files and open Assessment _Redback Stadium Case Study Information. Read the scenario information provided.
• Go to your Moodle Assessment files and open Assessment _Staff recruitment policy. Read the information provided.
• Go to the Fair Work Australia website and download a copy of the Hospitality Industry (General) Award 2010. Save this for further reference.
• Answer all questions to determine the recruitment needs of Redback Stadium.
• Add the positions and calculate the number of people required for each type of position.
• Determine the mode of employment (casual, part- or full-time, contract, etc.)
• Where applicable, determine pay rates by consulting appropriate industry awards or organisational enterprise agreement.
• Where applicable, determine salary in consultation with appropriate personnel.
• Answer all the questions based on the organisation’s recruitment needs and recruitment policy, the relevant industry award and any other relevant research.

Task 2 - Develop a job description Go to your Assessment_AT1 Job Descriptions & Specifications template

• Prepare a job description for each of the following positions:

1. Food & Beverage Supervisor – full-time
2. Chef de Partie  (CPD) – casual
3. Customer Service Officer – volunteer

• Use the internet to research relevant job roles and descriptions to assist in the development of the job description, if necessary Task 3 - Develop person specification Go to your Assessment_AT1 Job Descriptions & Specifications template

• Complete the Job (person) specification templates provided
• Prepare a person specification for each job description prepared in Task 1.2.

• Use the internet to research relevant job roles and specifications to assist in the development of the person specification, if necessary Task 4 - Develop selection criteria Go to your Assessment_AT1 Job Descriptions & Specifications template

• Complete the Selection criteria templates provided each person specification prepared in Task 1.3.

• Use the job descriptions and person specifications developed in Tasks 1.2 and 1.3 to prepare a list of key selection criteria for each position.

• Incorporate customer service attitudes and experiences into the selection criteria to ensure applicants are a good fit to the position. AT 2 Assessment 2: Administer recruitment processes Task 1 – Question and answer Based on the job descriptions, person specifications and key selection criteria developed in Task 1 and the job skill requirements, evaluate and determine the following for each position:

1. The number of stages in the selection process for each position.
2. Appropriate selection processes to be completed at each stage for each position.
3. Personnel involved in selection processes at each stage: HR and/or departmental.

Task 2 - Create advertisements

• Determine where you will advertise positions available at the stadium.
• Go to your Assessment_AT2 Online Job Posting template
• Based on the job descriptions, person specifications and key selection criteria developed in Task 1, create a job advertisement for each position, (there should be 3 job advertisements).
• The amount and type of information provided and wording style used in the advertisement must be appropriate for the selected advertising media and position advertised.
• All information provided and wording used in the advertisement must meet the requirements of equal employment opportunity (EEO) legislation.
• All advertisements should be typed using word processing software, you may use the word template provided and the Redback Stadium logo available on Moodle.

Task 3 - Process, review and shortlist applications Go to your Course files and open Assessment _Job Applications. You will find 9 different job applications from candidates applying for the jobs you advertised. Read the information contained in the three (3) application forms for each of the following positions:

1. Food & Beverage Supervisor – full-time
2. Chef de Partie  (CPD) – casual
3. Customer Service Officer – volunteer

AT 3 Assessment 3: Scenario / Role Play – Select staff Task 1 – Prepare for selection processes You are preparing to conduct interviews for ONE of the advertised positions. The interview panel will consist of the HR recruitment assistant and a member of the food and beverage management team.

• Read the Recruitment Policy Interview Guides set out by Redback Stadium (pages 6 & 7) found in the Redback Induction SOP document in Moodle.

• Go to your Course files and open Assessment _AT3 Interview Questions:
• Using the interview question template, prepare structured interview questions for ONE of the positions.
• Your questions must be linked to the key selection criteria identified in Task 1.4.
• The questions should be written using a range of formats such as: behavioural, hypothetical, open and closed.

• Each question must relate to the job role and be linked to what information you are looking for in each response. Small talk/background information is not included in the questions for this template as you are not using them to assess a candidate’s suitability.

Task 2 – Conduct interviews (ROLEPLAY) This is a role-play activity. Your assessor will inform you as to when the role-plays are to take place. You are to partner up with a classmate or friend for this role play. You are to participate as the interviewer undertaking selection processes for ONE (1) of the three different positions. Your classmate will be the candidate trying to get a job.

1. Food & Beverage Supervisor – full-time
2. Chef de Partie  (CPD) – casual
3. Customer Service Officer – volunteer

You must read the case study information, staff recruitment policy and access all supporting documentation required to conduct the interview, such as:

• Application forms
• Interview questions
• Interview rating forms
• Job descriptions for the position (if desired)
• Person specifications for the position (if desired)
• Key selection criteria for position prepared (if desired)
• Ask the interview questions prepared
• Use the candidate application forms during the interviews to provide background information and to confirm and expand on candidate’s skills and knowledge.
• Complete an interview rating and interview question form for the candidate to assist in the later evaluation of the candidate’s suitability for the position.

During the role-play, you are required to demonstrate the following skills and knowledge:

• Use selection criteria as the basis for selection
• Adhere to equal employment opportunity principles and law
• Participate in selection processes
• Evaluate applicants for customer service attitude and experience to ensure a fit to the position
• Conduct interviews and adapt interview techniques to meet the needs of social and cultural groups

Complete the role-play.

• If completing hard copies of interview questions and interview rating forms, submit them to your assessor once the task is completed.

Task 3 – Question and answer

• Use the completed interview question and interview rating forms to evaluate and discuss outcomes from each interview with your panel members.
• Select candidate(s) that display an attitude, aptitude and fit to the existing organisational culture and best meet your selection criteria.
•  More than one candidate can be selected if there are multiple positions available in that job role

AT 4 Assessment 4: Scenario – Plan and organise an induction program Task 1 – Prepare for induction

• Go to your Course files, open Assessment _Staff Induction SOP and read Redback Stadium’s staff induction policy
• Answer all the questions.
•  Where relevant information is provided, base your responses on the organisation’s induction policy.

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