SITXMGT001: Monitor Work Operations - Brainstorming - Management Assignment Help

Assignment Task:

Question 1
The process of monitoring work operations is often broken down into six stages. Name 3 of these. 

Question 2
Monitoring the expected service provisions of your staff is an important part of a frontline supervisor’s job. How often should this be done?

Question 3
Once workflows have been established, what should you do to determine whether the workflows you have implemented are in line with achieving organisational goals?

Question 4
List 3 ways to identify quality problems with your service.        
 
Question 5
‘In house training’ is one example of a process or system which you may need to make adjustments to in order to resolve quality issues. List 4 other processes or systems from your industry. 

Question 6
How can encouraging a culture of open communication and innovative thinking help you improve efficiency and service levels?

Question 7
List 3 ways to identify current and emerging trends in your industry.
        
Question 8
Sustainability is usually associated with the environment, however it can also refer to the operations of a business. Other than environment, what are the 2 other areas of operational sustainability?
         
Question 9
What is the purpose of having a logical, well defined workflow?

Question 10
List 3 business benefits of having an efficient and effective workflow?
    
Question 11
‘Considering the task to be delegated’ is the first step in the delegation process. List 3 more steps in delegating work or job tasks to staff.        

Question 12
A Gantt chart can help you monitor your workflow progress against timelines to a help ensure objectives are being met on time. List 3 things you need to do to develop a Gantt chart. 

Question 13
Coaching and mentoring staff, can help them prioritise their job tasks and workload. Name 3 functions of coaches or mentors. 

Question 14
‘Giving credit where credit is due’ is one effective way of providing feedback and guidance to your staff. List 3 other examples.
 
Question 15
You must keep management informed if the workflow you have designed impacts on staff. What are 2 possible impacts implementing a new workflow may have on staffing requirements? 

Question 16
List 5 aspects of staff behavior or productivity that you should monitor. 
    
Question 17
What are 4 common signs that there may be some performance problems or issues you might need to deal with?

Question 18
How can simply sharing what you know to staff members improve the performance of the business?
 
Question 19
Brainstorming is a fantastic way of creating, developing, challenging and testing ideas. List 3 ways you can make sure your brainstorming sessions are effective.    

Question 20
List 3 types of administration documents or workplace records you might need to complete and submit in your industry.
 
Question 21
List 5 types of customer service related problems from your industry that would require your attention as a supervisor.

Question 22
List 5 common management problems or issues that you as a supervisor, may deal with on a regular basis.

Question 23
Consider the following scenario.
A customer arrives to find that you have no record of a booking he claims he made with one of your staff members several weeks ago.
What is a possible short term action you could take to resolve the problem?
 
Question 24
Considering the previous scenario.
What is a possible long term action you could take to resolve the problem?  

Question 25
What is the advantage of involving staff in the decision making process?

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