SITXMGT001: Monitor Work Operations - John Smith Case Study - Management Assignment Help

Assignment Task:

Task:

There are three (3) tasks to complete for this unit of competence:

This assessment is based on ACA Restaurant Café’ Business Plan and uses several scenarios to complete the 3 (three) Tasks. Certain tasks contain sub-tasks with written questionnaires, case study analysis report, role plays, and development of organisational records.

These tasks comprise the assessment of the application of ACA Restaurant Café’ business standards and policy knowledge and addressing the need to oversee and monitor the quality of day-to-day work. You will need to demonstrate management skills to communicate effectively with team members, plan and organise operational functions, and solve problems. 

Continually monitoring and looking for ways to improve workplace operations lead to improved time management and increased productivity needs to progress and support organisational effort to enhance customer value. The implementation of designing the workflow and system must reflect the business summary of ACA Restaurant Café’ and should state relevant experience/exposure with such workplace environment.  

You are required to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. Certain tasks have been developed with templates, tables, and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Marking criteria have been provided to support the student’s understanding of the requirement for each task. 

To be deemed competent in this assessment each student must demonstrate through written reports and provide information in given templates, the knowledge, and understanding of what actions are necessary to obtain and keep current with the legislative requirements for their industry and specific business. You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In Task 1B, 2B, 3A and 3C, there are templates provided, in which you will have to utilise to ensure you validate the required skills and knowledge.

Your responses must comprise:

• a comprehensive, detailed and integrated work operations information and management plan
• a work strategy and operation procedures
• a formal communication strategy
• a reflection of current relevant legislation regarding diversity, working conditions and WHS acts
• formal and planned involvement with a wide range of stakeholders
• a documented risk, issues, and change-management methodology
• a quality execution plan with assurance and control processes of work operations for customer services
• a restaurant café’ team-based environment

Evidence of the following is important:

demonstration of work operations implementation and its standards review within the workplace
knowledge of workflow and system application and the promotion of its benefits, strategies to comply with procedures for handling complaints or harassment allegations, and management plans, tools, issues, and likely challenges

Task 1 – Analysis and planning 

This activity has been designed to assess your knowledge and understanding of the need for research and analysis for managing and applying work operations in the workplace.

This task consists of questionnaires which associate with the knowledge of the work operations procedures and standards through identifying issues, monitoring the effectiveness of workflow by tracking the need and time of process improvements and improving sustainability work practices to manage the quality services of the ACA Restaurant Café. The responses should include the following:

• Must be relevant to the business functions and standards of ACA Restaurant Café that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident stated within the assessment. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café.
• The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. 
• Suggested links provided to support findings. Stimulated to practice.
• Certain tasks require you to reflect Assessment 2 Task 4A of the subject Workplace Diversity and Customer Service to support for the development of responses. If you do not have access to the assessment task or if you have started with this subject as an initial attempt of this course, you must negotiate and discuss with your Assessor to consider the use a scenario/case study relevant to the team briefing task as a case study as a suitable substitute or use similar workplace examples.
• Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. 
• Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 2 – Role Play and Organisational records development 

This activity has been designed to assess your knowledge and understanding of integrating adjustments to standards and policies and procedures of workplace operations to gain organisational goals and quality assurance initiatives.

This task consists of conducting a role play to improve the effectiveness of the staff’s overall work practice that will contribute to continuous improvement followed by, documenting staff records of decided initiatives and opportunities to maximise efficiency. The execution of the role play and staff recording should include the following:

• Must be relevant to the standards and policies of ACA Restaurant Café and Business Summary plan that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of customer service practices followed by relevant experience/exposure within ACA Restaurant Café’ work environment. The information provided must relate to roles and responsibilities and business of the restaurant café.
• A role play task has been developed based on staged real-life workplace environment as will be generated by your Assessor, with the consideration of the scenario incident provided within the assessment. Certain procedural acts based on the customer services standards and work operations have also been contemplated within the development of this task. You are to follow the guidelines on how to demonstrate the role play with reference to the marking guide provided in the appendices. Partners from your class will be required to assist you to conduct the role play to demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. 
• theory answers without reference to ACA Restaurant Café’ business operations will not be assessed as satisfactory
• The development of the organisational recording must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided.
• Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 3 – Organisational records development, flow chart design, coaching activity, and written responses

This activity has been designed to assess your knowledge and understanding of coaching and delegating tasks in line with the organisational goals to improve work performance, decision making, and employee engagement.

This task consists of the development of an organisational record, flow chart designing, completing an activity to foster coaching and written responses to assist empowering staff to make decisions and be motivated to aim for higher achievements. Coaching can subdue costly and time-consuming performance issues and reinforce staff skills that will allow them to focus on delegated tasks to take greater responsibility and accountability for actions and commitments. The execution of these tasks should include the following:

• Must be relevant to the standards and policies of ACA Restaurant Café and Business Summary plan that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of customer service practices followed by relevant experience/exposure within ACA Restaurant Café’ work environment. The information provided must relate to roles and responsibilities and business of the restaurant café.
• To generate the organisational records, you must refer to standards and policies of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided
• The responses to questionnaires and flowchart that are to be provided must reflect the relevant scenario incidents and the previous tasks responses to foster the consistency of improved work process and as a continuation process of work operations. Questionnaires have been with templates and sections with appropriate spaces, in which you will have to complete and/or provide information. Instructions are provided to which students must comply to gain the competency level. 
• theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory.
• Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

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