SITXMGT002 - Establish And Conduct Business Relationship Assignment

Assignment Task

Your task: Provide a detailed response to each of the following questions.

Question 1

1. Name at least four sectors which are considered as important pillars/structure of the hospitality industry.
2. Name at least five departments that commonly exist in a large, international-style hotel.
3. What is the name of the document that outlines the relationship between departments and roles in an organisation?

Question 2

• Visit (Australian Hotels Association and Department of Industry: Resource use and the supply chain).
• How do they describe the supply chain for a hotel and what does it include?

Question 3

1. Write the links in the hospitality supply chain from the producer through to the final consumer in order.
2. What is the difference between a ‘retailer’, a ‘wholesaler’ and an ‘agent/agency’?

Question 4

• Marketing may be defined as the ways in which businesses advertise, promote or sell their products and services. What marketing tools are available to the hospitality industry for them to market their goods and services?

Question 5

• Provide three reasons why managers, supervisors, and workers in the hospitality industry should develop professional networks with other hospitality businesses, associations, and personnel.

Question 6

1. Go to the following link and read through the Australian Hotels Association website: http://aha.org.au/

What is the purpose of the AHA?

1. In your own words, discuss the benefits of becoming a member of a professional industry association.

Question 7

1. List three professional networking activities and/or events.
2. List four ways that professional contact can be established and maintained with customers and suppliers.

Question 8

1. Discuss the benefits of social media as a means of communication and business promotion.
2. Describe the concept of cooperative promotions and how this can assist with advertising costs.

Question 9

• List six principles of effective business negotiation.

Question 10

• Provide a definition for each of the following strategies, which can be used in negotiation.
• Problem solving
• Contending
• Yielding
• Compromising

Question 11

• Explain four main points of difference between a verbal agreement made between two people representing two organizations, and a signed paper-based contract.

Question 12

• What are the four important elements of a valid contract?

Question 13

1. Discuss the obligations that are imposed on one party by the terms of a contract they have entered into.
2. If one party fails to meet their obligations under a contract, what action might the other party take?

Question 14

• Provide a definition for each of the following contracts.
• A unilateral contract
• A bilateral contract
• An implied contract
• A conditional contract
• A ‘joint and several’ contract.

Question 15

• What is the purpose of an ‘exclusion clause’ in a contract?

Question 16

• What is the purpose of inserting a ‘dispute resolution clause’ in a contract?

Question 17

• Explain the following ways a contract may be terminated.
• Performance
• Discharge by agreement
• Discharge for breach
• Discharge by frustration

Question 18

1. When negotiating a business contract, you must ensure that the terms and conditions of the contract are fair for both parties. According to Australian Consumer Law, list three examples of terms and conditions that may be considered unfair.
2. How can you ensure business relationships are established within appropriate cultural contexts?
3. Why is it important to make sure business relationships are established within appropriate cultural contexts?

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