Special Education - Anxiety Scenario - Case Scenario Assignment Help

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Special Education Case Scenario Assignment Help

Task: Anxiety Scenario Jane is a 55-year-old. She works in a medium sized organisation as an accounts payable clerk, responsible for all of the incoming and outgoing payments. She has been in the role for 6 years. Prior to this role, Jane was employed in a small accounting firm for 20 years. When her employer retired, Jane applied for the accounts payable clerk. When Jane started the job, it was a steep learning curve, with numerous systems to learn and the deadline expectations appeared overwhelming, but she was trained well and was confident in her new role. Jane was reaching all of the demands of the job, exceeding expectations and was asked to act in other positions with greater responsibility. The accounting team she was a part of had 6 staff members, with new roles created at a fast rate, under the direction of a new Chief Executive Officer. Within 12 months and with the new team members on board, Jane started to show signs of frustration at home; she appeared to have a short fuse and would lose control of her emotions easily. After she recovered from these bouts of anger, she would feel embarrassed and an incredible sense of remorse. These behaviours were out of character for Jane, who was known for her dry humour, placid and loving personality. Over the course of 3 months, the emotional outbursts became more regular at home, and were seeping into the workplace too. According to Jane, the team members were constantly pressuring her to meet unreasonable expectations, yet were not listening when she pushed back about the unreasonable timelines. More stress mounted when two of the strong minded team members were bombarding Jane with more demands outside of her job description. Jane had always been proud of her work ethic and she had always been an employee to go over and above the call of duty. Jane began staying late at night to achieve the added demands. Her husband James encouraged Jane to speak to her line manager about these issues. She did so, but felt she had not been heard. Jane had been heard, her line manager reported the concerns he had about Jane and the team dynamics to the Human Resources (HR) team. The report was documented and a promise to follow up with the team happened. A member from the HR team addressed the accounting department about the importance of reaching targets as a team. The address closed by a handing out of business card mentioning that if there were any further issues, for any member of staff they could contact HR. The situation for Jane continued with the mental and now physical symptoms, such as panic attacks when she had to go to work, often vomiting just before setting out the door. She was feeling left out socially too, as her team members arranged morning teas and lunches together, without inviting her. The whispering between the team members made Jane feel that they were about her, as she became paranoid. Jane started to feel others in the organisation were talking about her inability to reach deadlines. Jane didn’t take any time off work. She felt there was too much to do. Jane’s stress was peaking with extreme levels of anger, uncontrollable crying and significant memory loss. Her emotional downward spiral left Jane not wanting to go outside, except when she had to go to work. James began to help in the way he knew how by helping with household chores to alleviate some pressure she may be feeling, given her perfectionist traits and being home proud. Jane became more agitated by James’s gesture. She felt her husband was ‘showing her up’. Jane felt pressured at work and now at home. Jane’s friends had noticed she had stopped inviting them to her home or out for coffee. Her friends would call to invite her out for a meal, but Jane made excuses as to why she couldn’t meet; she was feeling fragile and unsure how her emotions would hold up. Jane’s friends persisted, trying to understand what was going on for her. Her closest friend Grace started to visit every weekend, knowing that Jane would be home. Grace was met with a negative response every time. She tried to jolly Jane out of her mood and odd behaviours, with no success. It got to a point where even Grace distanced herself. James was at a loss as to what was happening to his wife; all he could see was that she was not happy at work and it was having a significant impact on her wellbeing and their relationship. Whilst James didn’t have a solution for Jane’s ill health, what was in his control was to support her to move to a new job. When encouraged, Jane felt crippled by angst, as she had no confidence to do her current job well, let alone look elsewhere. She wanted to fight the demons she was facing all on her own. One Monday, Jane was met by the team line manager. In front of the other team members given the open office plan, she was asked to leave. Jane was devastated and her eyes filled with tears, but did what was asked of her. She was in a crippling mess by the time she reached home in a daze about what actually happened. The next day, Jane insisted that she return to work, despite stern words exchanged between her and James. When Jane arrived, her paperwork had all been filed away, items moved with no trace and a temporary staff member at her desk doing the work. Jane fell in to a trembling mess at what could be imagined as a nervous breakdown. Based on your knowledge and understanding of anxiety, using a person first approach, what are the underlying challenges Jane faces? Identify the support and advice you would give to her, James and those involved in her life at the time of her illness and road to recovery.
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