Stakeholder Analysis - High Power and High Influence - Management Assignment Help

Assignment Task:

EVALUATION OF FEEDBACK
The Evidence Based Intervention proposal focused on two problems – workforce management and performance management. Based on the highlighted problems and their possible solutions suggested by me as a Team Leader, I have received some valuable inputs from my tutors and peers, which I shall be reviewing. I was asked to focus on the method of using CSAT scores. This is a sensible suggestion, as keeping a record of the customer satisfaction levels will help the company focus on what the problem areas that requires attention. It will help in motivating the workforce to add quality value to their work to maintain high scores. Another suggestion which was presented to me was to make my action plan brief and clear. I understand that I am looking into too many avenues for improvement. For now, all I am focusing on is to improve issues related to staffing and target achievement. To address these issues, I would like to implement the following strategies – provide adequate training to the call centre agents to improve their quality of work, ensure the tools that are utilised are working and employ policies involving monitoring of work to ensure everything is progressing smoothly daily. Coming to the budget, I am yet to finalise it and I understand that it is an important aspect of the planning process. The literature reviews mentioned are, to my knowledge, relevant to the problems I am addressing. So far, the feedback received has provided me with some much-needed clarity on the problem areas and the strategies to alleviate these problems.

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