1. A British consumer conglomerate that develops, manufactures, distributes, and markets a wide range of Fast-Moving Consumer Goods (often referred to as FMCG) currently operates an extensive range of internal face-to-face training programmes. These involve formal assessments and are expensive leading the company to look into reducing the size of the overall training budget, and they are considering the use of e-learning to significantly reduce costs. There are some concerns however regarding this approach and how it might impact their customer service standards and the possible effect upon staff learning and morale should they switch to a purely online delivery mechanism. Depending on your personal area of interest, develop a research problem with a handful of variables from the above-mentioned broad topic, and formulate it into a set of interesting research questions (of your choice). [top tip – keep this quite simple. For example, what type of learning tools and approaches creates more satisfied employees? How will this approach affect customer service, Financial or non-financial benefits for staff and the company (e.g. staff engagement, cost of eLearning, time away from workplace etc)?
2. Conduct a focused review of the literature concerning the topic, in line with these research questions, and use it to produce a visual model that could be tested.
3. As discussed in the session, clearly stipulate what your hypotheses might be. You only need to state the ‘alternative’ hypotheses.
4. With your topic and model in mind, identify and then justify your chosen research methodology (i.e. qualitative versus quantitative, but also experiments versus questionnaires).
5. Design an appropriate questionnaire (approx. two sides) to address the research questions and discuss the factors that have been deliberately considered while designing the questionnaire to ensure that reliability and validity are the best they can be.
6. There is no data collection required; however, the student might wish to suggest (briefly) some of the steps that will be taken once the data is collected.
7. Describe any of the possible limitations of your study.
8. Outline any possible ethical concerns that will be managed throughout the research
9. Cite the full bibliographic references that you have cited in your research proposal using APA 7th edition and order them alphabeticall.
This assignment requires students to design, conduct, and justify an individual empirical research project of 7,000 words, forming 85% of the module mark. The main purpose is to construct a research-driven argument that investigates a business theme within an organisation and provides evidence-based conclusions.
Students must include:
The project must also include:
Includes development of critical thinking, communication skills, ethical awareness, commercial awareness, subject-specific knowledge, reflective ability, and professional competence skills essential for management roles in retail organisations.
The mentor first supported the student in:
This step ensured that the chosen theme was researchable, current, and organisationally significant.
The mentor instructed the student to:
This created a strong foundation for framing the research problem.
The mentor guided the student in:
This helped the student create a critical, not descriptive, literature review.
The mentor explained how to:
Students learned how to rationalise their methodological decisions in line with academic standards.
The mentor provided support in:
This ensured the student produced evidence-based insights rather than descriptive data.
Guidance included:
This allowed the student to demonstrate problem-solving and decision-making skills.
The mentor helped the student reflect on:
This reflection supported the PPD (Professional and Personal Development) element.
The mentor ensured:
This final review strengthened academic quality and coherence.
By completing the project with structured mentor guidance, the student was able to:
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