Sustainable Leadership & Organization Sbs-Msc Assignment

Part A: Question & Answer based 1,500 words

Answer the following questions in detail with examples as applicable: 

A. As a CEO of large organization in UAE in the Healthcare sector, what are the leadership qualities that would be required (minimum of five)? Explain each of them ,providing examples.
B. As a GM in a large private clinic in UAE, which three leadership styles would you use and why? Give examples.
C. You are an operations manager in a public hospital, and you have seven difficult people that you need to co- operate with. What strategies would you use? Give examples?
D. Why is emotional intelligence an important quality, to be a successful leader, especially in this current time (2021)?
E. Why Mr. Steve Jobs is considered as a great leader? What qualities did he implement? Give examples

Part B: Case Study based 2000 words (+/- 10%)

As the GM of “AAA Healthcare LLC” you are responsible of 925 full time employees. Due to COVID-19 since March 2020, you have been using your leadership skills in making changing in a short time.

In June 2021, you have determined that the performance of employees has decreased by 65%. All employees are currently vaccinated, however, due to the different COVID-19 strains, you noticed 25% of employees have reported to be physically ill in the past one month (May to June 2021).

In addition, you have conducted some research and determined that your employees had the following concerns:

➢ Company will go through liquidation
➢ Major changes conducted in a short time
➢ Working remotely
➢ Fear and anxiety
➢ Uncertainty of the future
➢ Exhaustion (mentally, physically & spiritually)
➢ Salary cuts
➢ Financial difficulties
➢ Family problems/ divorce / family violence
➢ Illness – Covid-19 In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers (9 females and 12 males) employees that you need to deal with immediately.
➢ 11 females and 7 males: These employees are very demanding & want their ways. They meet their KPI’s and great with customers. You had a lot of complaints from their colleagues about their bad attitudes.
➢ 2 female and 9 males: Likes to argue always, even when they are in the wrong. A lot mistakes in their construction work and they are not meeting KPIs.
➢ 2 females and 7 males: Like to give orders and delegate their work to others. However, they do very little work and socialise at work. Likes to be in authority and takes credit of others.

Finally, you been instructed by the CEO, to reduce overhead costs by 27% from June 2021 by any means.

Questions:

1. As a leader what leadership qualities would you use to increase employee’s performance?
2. What leadership styles would you use with these difficult 38 employees?Why?
3. What are the change strategies that you would conduct for improvements? 
4. What are the strategic thinking and tools that you would use to make these changes swiftly and successfully?
5. What strategies would you use to ensure that the strategies that you have selected are effective and efficient?
6. What recommendations would you provide to the CEO for this company? Why?

How the Assessment Was Approached

The academic mentor guided the student step by step, ensuring clarity in both theoretical understanding and practical application.

Step 1: Understanding Leadership Theories and Qualities

• Mentor began by revising core leadership theories (transformational, transactional, democratic, situational, etc.) and linking them to healthcare settings in the UAE.

• Student was guided to select five leadership qualities for Part A (e.g., communication, decision-making, adaptability, empathy, and strategic vision) and illustrate each with UAE-based healthcare examples.

Step 2: Connecting Leadership Styles to Context

• For Part A (Q2), the mentor helped the student match three leadership styles (e.g., transformational, democratic, servant leadership) with real clinic scenarios.

• Emphasis was placed on “why” these styles fit UAE’s private healthcare culture.

Step 3: Handling Difficult People with Strategies

• Mentor walked the student through conflict management approaches (collaboration, compromise, assertiveness).

• Practical hospital-based examples were suggested to show realistic applications.

Step 4: Importance of Emotional Intelligence & Role Models

• Mentor explained Daniel Goleman’s EI framework (self-awareness, self-regulation, motivation, empathy, social skills).

• Steve Jobs’ leadership case was studied as an example of innovation, vision, and resilience.

Step 5: Analyzing the Case Study

• For Part B, mentor broke down the problem into employee concerns (fear, burnout, salary cuts, etc.) and difficult manager behaviors (demanding, argumentative, delegating without working).

• Student was guided to align each problem with appropriate leadership qualities, styles, and change strategies.

Step 6: Strategic Thinking and Tools

• Mentor introduced tools like SWOT, PESTLE, Kotter’s 8-step model, Balanced Scorecard, and guided how to apply them to AAA Healthcare LLC.

• Strategies to reduce costs (e.g., digitalization, remote work balance, performance-based incentives) were also suggested.

Step 7: Monitoring & Evaluation

• Mentor guided on how to use KPIs, employee feedback, surveys, and performance reports to check strategy effectiveness.

Step 8: Recommendations to CEO

• Mentor ensured the student concluded with practical recommendations (employee wellness programs, transparent communication, leadership training, and cost-optimization without layoffs).

Outcome & Learning Objectives Achieved

By following this process:

• Student developed strong insights into leadership qualities and styles relevant to healthcare in the UAE.

• Learned to apply conflict management and emotional intelligence in real-world hospital settings.

• Understood how to design and implement change management strategies during crises like COVID-19.

• Acquired knowledge of strategic thinking tools for organizational improvement.

• Improved ability to connect theory with practice through real-life examples.

The final outcome was a comprehensive, well-structured assessment covering both theoretical knowledge and practical applications, aligning with the learning objectives of leadership, strategic management, and organizational behavior in healthcare.

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