Synergy Technologies - Domains of Business Process Outsourcing - Business Assignment Help

Assignment Task :

• Synergy Technologies established itself as a reputed call center within a span of just five years; Synergy plans to diversify into other domains of Business Process Outsourcing (BPO). In order to plan for the future manpower requirements of the company, the HR manager, Aditi Arora, conducted a human resource planning exercise that helped her compare the existing manpower resources vis-à-vis the resources needed for diversification.

After studying the existing resources and the future needs, Arora determined that Synergy must recruit over six hundred employees across various departments in the organization for the next operational year.

Since manpower requirement was mostly at the entry level of the organizational structure (customer care executives). Arora felt that it would be better if Synergy hired an external recruitment agency, so that the initial screening of candidates would be done by the agent.

Arora selected People Consulting, a reputed recruiting agency that specialized in serving the BPO units.

People Consulting had its’ own large database, from which it selected a few candidates. It also placed an advertisement in a reputed daily, which attracted a good number of applicants. People Consulting conducted a written test for all the candidates and short-listed the top few candidates for the openings at Synergy. The written test was aimed at assessing the technical competence of the applicants. The candidates who passed this were asked to attend another round of interview conducted by Synergy. Arora herself was present on the interview panel..

Answer the following Questions:

A. Synergy plans to diversify into other domains of Business Process Outsourcing (BPO). Discuss the steps taken to prepare for the diversification by Aditi Arora. 

B. Arora selected People Consulting, a reputed recruiting agency that specialized in serving the BPO units. How did People Consulting go about the recruitment process?

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