Systems Analysis and Design - Castleville Council Services Case Study - IT/Computer Science Assignment Help

Assignment Task :

Case Study: Castleville Council Services 

Castleville council provides a range of support services and facilities to assist individual people and groups in their area to help them lead a happy and comfortable life. The council provides different types of services such as sports services or services related to health, day care facilities or providing services to people who have physical or learning disability. The council is planning to develop a web based system that will make the service management process more efficient for them as well as for the people availing those services. 

Summary of Requirements 

The proposed system should be able to identify eligible people (client) by individually assessing them according to their need and priority that is decided based on the information entered into the system by social workers or council staff. Some of these services are free of cost for people living in that vicinity however, some services may incur a fee to offset costs and that is related to the person's ability to pay. From time to time, the council can add new services or update or delete existing services. 

Castleville council also operates a complaints and representations procedure. People can provide feedback about their experience and services offered to them for future improvements. The system should incorporate this feature as well. 

The system should keep a record of individual client details that might include their name, address, contact details, payments made, current status, allocated social worker etc. There should be a facility for council supervisors to generate administrative reports regarding services provided to different people. There need to be restricted access to any confidential information about clients to those authorised to view the data using a password system 

You as a system analyst, are hired by the council authorities, to analyse and design the council services management system that should be able to perform tasks according to the details provided in the above case study. This will also require you to make necessary assumptions and clearly document all your assumptions in your report. 

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