Highlights
Task: For many years, Tesco used a balanced scorecard called the Steering Wheel to measure and manage the performance of the organisation.
However, in 2013 Tesco reported a 23.5?ll in half year profits: Subsequently, Tesco has stopped using the Steering Wheel and now uses a "Big 6 KPIs" strategy.
Question: Discuss why Tesco may have switched their approach away from using the balanced scorecard to measure and manage its overall performance, and how the new strategy may be utilised or improved to enhance future business performance.
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