Highlights
Reflection Questions
QUESTION 1
Reflect on the case study scenario you watched and the group discussion you conducted. In 100 words, reflect on your experience by noting:
How you responded to changing group dynamics during this process
How you resolved conflict or negotiated ideas
How clear the objectives wereHow your own personal bias may have shaped the discussion.
QUESTION 2
Consider the strategy you came up with during your group discussion, and explain in 30 words how you might be able to document and report on the success if its outcome.
QUESTION 3
Ineffective communication in the healthcare environment can lead to adverse events. In 50-75 words, summarise the principles, processes and practices of open disclosure in line with the Australian Open Disclosure Framework, and reflect on how you could ensure you follow its principles.
QUESTION 4
Reflect on the meeting you had and its communication. In your role as an Enrolled Nurse, you will be required to use effective communication skills in many complex situations. In 50 words, specify how you:
Could use reflection to enhance your own ability to work inclusively and understand others
Identify and act on ways to improve your own self and social awareness.
QUESTION 5
In addition to supporting a diverse range of clients, like Fei Hong, you will be required to engage with people from many different cultural and social backgrounds in a culturally safe and respectful way. This includes clients and members of the interdisciplinary healthcare team. Provide one (1) example for each of the points below to demonstrate how you will:
Work to understand your own cultural bias
Use work practices that make environments culturally safe for all
Show respect and awareness for diversity in communication with all people
Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
Communicate effectively where communication barriers exist.
QUESTION 6
Some examples of marginalised groups in society, can include refugees, Aboriginal and /or Torres Strait Islander people, migrants, members of the LGBTQI community and those with disabilities. Identify one (1) potential need for these groups for each of the following headings.
NEEDS
protective factors
physical, mental and emotional health issues/care needs
consideration of impacts of discrimination, trauma, exclusion and negative attitudes
RESOURCES
language and cultural interpreters
imagery
QUESTION 7
In 50-75 words, explain how diversity in Australia influences personal behaviour, interpersonal or professional relationships, workplace practices, perception and social expectations of others.
QUESTION 8
Considering the communication difficulties experienced by Fei Hong, and the group discussion you had about it, list three (3) ways you may be able to increase involvement of a person with communication barriers or their family/carer, in their care and treatment.
QUESTION 9
Effective partnerships with clients, families, carers and colleagues are essential for clear communication in complex situations, like that in the case study. Using 15-20 words for each dot point, explain why it is important to creating an effective partnership.
Confidentiality
Trust
Self-reflection
Social conversation
Creating a therapeutic environment
QUESTION 10
In order to avoid misunderstandings, identify three (3) early indications of potentially complex communication situations with a person who may have language, hearing or vision impairments.
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