The Cat’s Whiskers Hotel Case Study - Computer Science Assignment Help

Assignment Task:

The Cat’s Whiskers Hotel

The Cat’s Whiskers Hotel is a new small, premium boarding cattery on the outskirts of Bolton, adjacent to a farm in a quiet countryside, intending to open fully in the summer of 2020.  Being a cat-only business (i.e. no dogs are allowed to stay), the cattery will offer a calm, luxurious experience for pet cats of all kinds while their owners are away, creating a stress-free, warm and safe environment for their customers’ beloved felines while receiving the highest standard of care and attention from the cattery’s cat-loving proprietor Joe Felix and his two highly-trained staff members Claire Garfield and Karen Heathcliff.

The cattery’s feline guests will make themselves at home in one of 10 well-equipped, especially floor tiled heated rooms which feature (among other things) activity walls, scratching posts, TVs displaying goldfish, mice or bird videos, comfortable and easy to wash bedding, and are designed to create a cozy environment for cats to stay, play, relax and feel safe in. Whilst each room has a secure double-glazed door and a window, the window can be opened by staff (weather permitting) to allow the cats access to their own secure, enclosed open-air private balconies.  

Each room also has a networked IP pan-tilt-zoom CCTV camera, a feed from which is also connected to the cattery’s overall site-wide CCTV system. While the overall system is for security and liability reasons, the system also allows cat owners to access the CCTV cameras in the rooms their cat(s) are staying in via an existing mobile app to see their pets even while on holiday and also to appear to and speak to them on the room TV to provide additional comfort to their cats. This is an optional, chargeable upgrade of £1 per night, regardless of the number of cats or rooms used for the booking.

The current system

Ahead of a full opening and while IT systems are being built and tested, the cattery is accepting a limited number of bookings each week using manual systems. Currently, a cat owner will telephone, email or call at the cattery in person to make an inquiry to see if the room(s) are available for their required dates for their cat(s). Normally a room accommodates just one cat but where owners have multiple cats, up to 2 can be accommodated in “standard” rooms, whilst 4 can be accommodated in a “family” room if desired. The cattery has 3 “family” rooms and 7 “standard” rooms.  The rooms are numbered 1 to 10 and the first 3 are the “family” rooms.

If the dates can be accommodated a booking is provisionally made in the bookings file and a 10% deposit taken. The bookings file will contain details of the owner’s name, the cats’ names and also which room(s) they’ll be staying in on documents that will be later fully completed by the owners when they arrive (the booking document).

On the day an owner arrives with their cat(s), the member of staff on reception will ask the owner to complete a document for each cat and two separate documents for the owner. 

 For the owners, the first document contains details about them, their full name, address and how to contact them in an emergency. This document is then stored in the owners' file.  

The second owner document for the owners (the booking document noted above) relates to the booking itself and records if they are paying for the “standard” or “luxury” meals option or have bought their own food and whether they have chosen the remote CCTV access option.  

The cat’s document outlines their name and ID chip number, dietary requirements, date of last vet vaccinations for cat flu, what kind of cat litter is required and a description of each cat’s character/temperament along with anything else staff need to be made aware of, such as how they like to play or medical problems or a specific vet to use in case of emergency. This document is stored in the feline guest's file.

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