Highlights
Task:
BACKGROUND
The company Arts Food is an organisation with 28 years of history in the area of services. The company's headquarters are located in Sabadell, although the services are provided in numerous points of the Catalan territory. The company has three areas (Educational, Hotel and Events), all related to catering.
The company achieves a higher turnover in the educational area, dedicated mainly to serving the catering of a large number of schools (currently more than 150). This area is a great entrance of money for the company, but it also requires a great structure and organisation. The feeling of the worker is that the future and the viability of the company mainly goes through the proper functioning of this area.
However, although in recent months the department has been meeting the objectives set and continues to gain public and private tenders (which means more schools and clients), there is widespread discontent among its workers, since the management is not knowing how to handle the situation and that translates into a poor environment.
DEVELOP
1. Analyse the current Art's Food situation in terms of human capital. Then, from an analytical perspective, answer the following
questions:
a. What is the position in which the staff of the Educational Area have found themselves?
b. Define the causes of how this point has been reached and what consequences can be derived if you do not intervene.
c. Draw up the needs that you think the company requires and which Management hasn’t detected.
2. Once the situation is analysed:
a. Define the stages of evolution in work teams and identify in which stage the Educational Area of the company currently is.
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b. Identify the formal and informal teams that you detect in the company and justify your response.
c. Following the typology of Meredith Belbin, give a role to each of the workers in the educational area who are in the office.
3. Tell us now about Roger's role as boss.
a. What type/s of power do you think he has?
b. What management functions do you think Roger performs? Andwhat other roles does he lack? Justify your answer.
c. From the characteristics of a leader, what specific aspects should Roger work on to be a more complete leader?
d. Propose actions to improve those skills in communication, motivation, awards and group cohesion.
e. What style of leadership should Roger have to improve the situation?
4. Lorena's leave has gone down like a ton of bricks for Roger, who did not expect it. He has realised that the situation is extreme, and has decided to take action. He has given orders to hire two administrative staff to deal with the high workload of the educational area, but, as well, he has thought about the need to apply empowerment in the group. It is requested:
a. As an advisor, you must develop an empowerment Action
Plan for Art's Food with Roger:
i. Indicate the benefits of empowerment and improvements that can be obtained.
ii. Define one or more goals to achieve with this tool.
iii. Choose a type of inspiration which Roger should use.
iv. Propose a series of actions and/or empowerment techniques.
v. Plan these actions chronologically.
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