Highlights
Context for Assessment
To complete the assessments in this workbook, students need to have access to their learning materials and the Internet. The Knowledge Assessment may be completed wholly at the student’s home or chosen place of study. The Project Assessment must be completed in a workplace or in a simulated environment.
Assessment Requirements
The assessment requirements specify the evidence and required conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key assessment components:
1. Performance Evidence
2. Knowledge Evidence
3. Assessment Condition
1. List three (3) characteristics of effective communication which can be used by the management when communicating with their work teams.
2. Use the table below to describe the different methods of business communication and their uses.
a. In Column 1, list three (3) types of electronic communication methods, and three (3) types of non-electronic communication methods. Describe each method in Column 2.
b. In Column 3, describe a situation when each of the communication methods should be used, and in Column 4, describe a situation when each communication method should not be used Electronic Communication Methods
3. Describe three (3) characteristics of effective listening.
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