The Information Technology Manager for Pharma Plus Ltd - Management Assignment Help

Assignment Task:

You are the Information Technology Manager for PharmaPlus Ltd, a growing Pharmaceutical company. The market for your unique depression and anxiety drug has been expanding rapidly. The company’s growth means you now have over 150 employees working across two offices. Teams had previously been made aware of policies and procedures through monthly meetings but with the size of the team now, and the continued rapid growth, that is proving impossible. It has been brought to your attention following a discussion with the Human Resource Manager, that there is some evidence of ‘misuse’ of the email system. Given the sensitivity of your market, you and the HR Manager have decided that you need to ensure everyone is aware of the guidelines and restrictions around the use of email within the company.

In a recent meeting between the two of you, you agreed that you will email the other Departmental Managers outlining your concerns and advising them:

• That there are ethical and legal implications that their team should be aware of relating to the use of email within the organisation,

• That an updated policy will be circulated shortly, which will include listed required actions, and

• You wished to be advised of the timeline for the manager telling their team and if any further clarification is needed.

Your emails must be written in an appropriate format.

• Each email must not exceed 300 words.

• You may add any further necessary details, but these must be realistic, and compatible with the above.

Part D: Letters 

You are now playing the role of the Customer Service Manager of PharmaPlus Ltd. Please write a letter to address the following issue:

Jenti Pharmacy has been a client of PharmaPlus for over seven years now and, until recently, paid their bills within the 30-day period allocated. In the past three months they have paid only a 50% proportion of their outstanding balances. When your credit controller has made attempts to contact them to find out what the issue is, they have not been available and have made no attempts (that you are aware of) to return the credit controller’s calls. Within your role as Customer Service Manager, you have been asked to write to Paul George who is the owner of Jenti Pharmacy to resolve the issue.

Required:

Using the SCRAP structure, write a letter to Paul George to resolve this issue.

Notes for your letter

• You must create and use an appropriate letterhead for PharmaPlus Ltd that includes all relevant details.

• Your letter must follow full block format.

• Your letter must not exceed 300 words (excluding letterhead).

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