The Manager of a Restaurant Located in Sydney - Management Assignment Help

Assignment Task:

Task:

You are the manager of a restaurant located in Sydney, Australia. It is time to conduct performance appraisals of your wait staff. You take the time with each staff member to examine and evaluate the employee’s work, behavior and to provide feedback to the employee to show where improvements are needed and why.

THE EMPLOYEES

Greg: He is always late to work and despite his best efforts his uniform never looks quite right. He tries hard but is always behind in his work. He feels that he is letting the team and himself down. Conner: Has a “that will do” attitude. He does what is asked of him but with no extra effort. He has poor customer service and the restaurant has received complaints specifying his poor attitude. Amaya: Is a hard worker. She is always on time and is highly professional. She is studying hospitality and wants to be a supervisor.

ASSESSMENT REQUIREMENTS

During the appraisals you need to create a plan for each employee. You are required to document the plan you have agreed upon for each employee in this assessment.

REPORT A
Provide an introduction to your report (2 marks)
Set a SMART goal for each employee to achieve (12 marks)
Provide a list of steps that will help each employee achieve their goal

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