The Manager of Crave Catering - Report Writing - Management Assignment Help

Assignment Task:

Written answer question guidance

1. The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’.

• Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.

• Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information. Generally, you are expected to write a response of two or three sentences in length.

• List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated. 

Question 

List three signs that may indicate that a work colleague needs coaching.

Question 

Describe three performance issues or difficulties that could occur during coaching.

Question

James works as a chef in a busy Italian restaurant. They have just employed a new staff member, Amy, to assist in both front and back of house during their busiest service periods. 

It is James’ responsibility to coach Amy during her first week on the job.

1. What skills might James need to teach Amy? List three.

2. What knowledge might James need to teach Amy? List three.

3. Who should James report Amy’s progress to?

Question 

1. List three effective communication techniques used when training a colleague in the workplace.

Question

You work as the manager of Crave Catering. 

One of the kitchen hands, Alex, has failed to comply with safe work practice in relation to the safe use of knives in the kitchen.

Alex has no formal kitchen/cooking qualifications and is careless when it comes to using the sharp knives. Yesterday he accidentally injured a co-worker with a knife. When spoken to about the incident, Alex was apologetic and asked for some training in safe knife handling practices. 

Alex is Brazilian, and English is his second language. He has only been living in Australia for three months. He appears to be very shy and lacks confidence. 

As the manager, it is your responsibility to organise and implement some on-the-job training for Alex.

1. What type of coaching does Alex require?

2. List three factors that may have impacted on Alex’s need for workplace coaching?

3. List the three steps to take when preparing for the coaching.

4. What strategies could be put in place to overcome the language barrier, to ensure that workplace training is beneficial for Alex?

5. Describe three strategies that you could use to build on Alex’s self-esteem and assist him to gain confidence in the kitchen.

6. List one Workplace Health and Safety procedure and one Hygiene procedure that will need to be considered throughout the coaching.

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